The booking did not ask for a bank card. Hotel booking without prepayment and credit card

Hello! What to do? I booked a hotel in Venice on booking, now I received a letter from the hotel (the email corresponds to the hotel one), where they ask me to reset the card number to them, because they had those. crash. What are my actions, send them to the booking site? So they ask for my data there? I don't want to lose this reservation, but the situation is strange.

Write to Booking immediately, forward them a letter from the hotel. Booking will re-transmit card data.
Do not send anything yourself, maybe this is not the hotel writes at all

My experience is that the booking cannot do anything if the hotel rests on it. Wait for me because of this, the situation has hung up. I already wrote. According to the terms, the hotel had to pre-authorize the card immediately upon booking. They didn't. Then I requested a booking so that they would contact the hotel and the hotel took the prepayment. OK. The hotel sent an authorization form where all card details are indicated with a signature. To a reasonable refusal and an offer to receive card data through booking, they answered me that they were doing this so that the client could not later dispute the transaction. Okay, figs with you. Poisoned their form. Silence. 5 days have passed, the booking message is received that the hotel is re-requesting the form, otherwise the reservation will be canceled on the day of arrival. I called the booking. It turns out that there was a letter from the hotel (about which the booking was silent) that the card could not be authorized. The funny thing is that the hotel is a chain hotel. Both reservations and settlements go through the central reservation office and, accordingly, you cannot contact them, for example, on weekends. Booking sends them the data of another card through their channels again, plus I submit a new form. Until the silence again. In the meantime, we will check in today and if we do not have time to arrive before 18.00 and they still do not authorize the card, it is not clear what will happen to the reservation. Assholes. We have 4 days in it and to look for another one - to be killed. This is Sao Paulo and during the World Cup there are prices to the skies and everything that is more decent in terms of price / quality ratio is packed thoroughly. This I mean, it seems that booking is actively connected to the problem, but things are still there.

my situation:
booked a prepaid hotel. then I saw a room in this de hotel a little more expensive, but better. I wrote to the hotel asking if it was possible to rebook (they had not yet withdrawn the payment from the card at that time). the hotel confirmed this possibility, I called the booking, they called the hotel in front of me, received confirmation, changed the reservation. I did not attach the card to the profile, I gave only the data for paying for a specific reservation, when the reservation was changed, they, essno, flew off. they wrote to me about this from the hotel and from the booking. I again indicated the data on the booking, the hotel confirmed that everything was in order, then confirmed the booking. the money is gone.

Summary: booking is in touch, monitors the situation and helps a lot.

Hellen-k, it should be like this. Some hotels lose the original letter with the card data, which came via a secure channel (we do not know the details). And then booking again on request opens the possibility to specify / change the card. But there are hotels (and this is not my first one) that basically ask for permission to write off through an authorization form (for example, the Atlanta hotel in SHRM works for us) and then they don’t care about booking channels. A shape is required or is in FIG. Moreover, this Brazilian hotel also has an irreversible reservation. I'm wondering how they can cancel the reservation if it is irrevocable and not check in the hotel if the client has arrived?

that's why I try to bypass such hotels. in the reviews for some, for example, they sometimes write that after prepayment on the card they still require a second payment on the spot (they pretend to be fools and that's it). I am writing a letter to the hotel at prepaid rates, just in case, like is everything all right, did you receive my money? and I print the answer. just in case. then they will not get out.)))

Lika, but in the booking conditions it is not said until what time you have to check in? Although, I immediately answer myself, I have never met ...
I hope you at least wrote to them that you will be ironclad. It is really a shame because of the curvature of the employees to lose their armor.

so I try to avoid such hotels

Well, all sorts of situations happen. Wait from 6 hotels with 5 I had no problems with payment. And one like this. Who knew? The reviews were ok. Well, this is generally a rare option that you ask the hotel to take the money, but he is in no hurry, although according to the conditions he must do it right away. Usually the claims are exactly the opposite.

I hope you at least wrote to them that you will be railroad. It is really a shame because of the curvature of the employees to lose their armor.

Booking wrote to them. Put me in a copy. The problem, as I understand it, is not in the hotel itself, but in their central office. I have never seen anything like that.

As it became known to the Banki.ru portal, since the new year, the popular Booking.com website has stopped, in most cases, requesting a CVC code from its customers and transferring it to hotels for making a reservation. Most likely, the company was pushed to this by the dissatisfaction of its users, who since August have been actively complaining about the unsafe storage of their card details in hotels. and attempts to unauthorized debits after payment for services on Booking.com.

Back in August last year, the fact that Booking.com sends credit card data to the hotel for booking a room by fax was brought up for discussion by the general public and that it is not at all difficult for third parties to obtain this data. In particular, the media highlighted the story of Facebook user Roman Mamonov, who published on his page on the social network a scan of a fax received by his acquaintance from Turkish of The Marions Suite.

The fact is that a friend wanted to check his reservation at the hotel. As a confirmation of the reservation, a fax was sent from the hotel, which, among other things, contained all the card details that the friend entered on Booking.com.

“Everyone! Everyone! To everyone who uses Booking.com: if your credit card is suddenly cleared, do not be surprised, - wrote Roman Mamonov. - We accidentally found out that this beautiful site sends a form to hotels, which contains all the card details: ALL 16 digits, expiration date and, most importantly, the CVC code. And if this piece of paper falls into the hands of a thief, your money cries. In our case, we had to block the card. "

A post on Facebook by another person, the girl of Ekaterina Rubtsova, gained particular popularity. She said that, while recently vacationing in Spain with her husband, she noticed a receptionist at the hotel who “ran with a piece of paper - a printout of our reservation, which had a card number and CVC”. “Where he did this piece of paper later, nobody knows, but any janitor who found this piece of paper could easily understand what's what,” the girl draws attention. - After the trip, my husband immediately reissued the map, and I teased him that he had a persecution mania. But now, six months later, he received a call from the bank and said that this already closed card was used for transactions on the Internet ”.

UniCredit Bank, whose card was used by Ekaterina's husband, noted that in similar cases the credit institution offers immediate free of charge and initiates claim work with the aim of refund Money holder. “We recommend that cardholders check their card statements accurately and in a timely manner, and in case of disagreement with the operations, submit an application to the bank,” the press service said. - In addition, when choosing an issuing bank, it is better to give preference to those banks that are certified and support 3D-Secure verification for Internet transactions. But in any case, it should be remembered that as a product it carries certain risks, so it is extremely difficult to completely eliminate the occurrence of such situations. "

I am not me and the card is not mine

Contacting Booking.com did not give anything - Ekaterina was only reminded that when booking a hotel room, her husband agreed to the terms of the company, the fifth paragraph of which reads: “To guarantee your booking, the hotel requires you to provide your credit card information, so all information about her will be sent directly to the hotel you booked. In the event that your credit card has been used by third parties illegally or for other purposes, most banks and credit card companies will cover and pay for all losses caused by this illegal use of the credit card (sometimes less € 50 or the local equivalent currency). If your bank or credit card company withholds this amount due to unlawful use of the credit card as a result of a booking on our website, we will pay you the withheld amount of up to € 50 (or your local currency equivalent). ”

In addition, Booking.com did not forget to mention that the company is not responsible for illegal actions of employees of the hotels represented on the site, as they are not employees of Booking.com. “If there is concrete evidence of unlawful actions with credit cards on the part of the hotel, we ask you to contact the specific hotel with a claim,” - this is how Booking.com ended the letter.

Meanwhile, several more people reported to Banki.ru about attempts to unauthorized card debits after they were "exposed" on this resource. Alexandra planned and paid for her Dubai vacation through Booking.com in December. Several days after the payment from her card, there were attempts to make several unauthorized debits. The girl was saved by the fact that there was no money on the card at that time.

“I work in a hotel myself and have now specially picked up old and new reservation sheets from booking.com. And for sure - in the old sheets, sent before the new year, absolutely all the details of plastic cards are indicated! - Julia shares. - Take it and use it! But in the sheets that came this month, only the card number and the surname of the owner have already remained! So they still drew conclusions ... But the very fact .... "

As it turns out, Booking.com did revise its CVC request and forwarding policy in 2013. For example, the company's support service told the Banki.ru columnist: “We no longer send CVC codes through our system. 95% of hotels do not request this information through our system due to security issues. Most of the hotels have informed us that they do not need this code to complete the transaction. We are slowly moving towards not transmitting the CVC code to any hotel ”.

Erroneous indiscretion

The head of the expert group of banking technologies at SB Bank, Maxim Volkov, points out that it is strictly forbidden to store the card number and CVC code together, as well as other card data. “It is possible to transmit the CVC code via the Internet, but it cannot be fixed in the computer's memory longer than it is necessary to perform an operation on the card, especially if it is stored on paper,” the expert draws attention. - If the card is compromised due to non-compliance with these rules, Booking.com will be primarily at fault. This company, if it is a merchant (service provider), is obliged to ensure compliance with PCI DSS requirements, which, in particular, prohibit the things I mentioned above. The hotel, participating in such a process, also violates the rules of payment systems. But since the hotel is definitely a merchant, then the wine of the acquiring bank, from which it is served, follows. The bank is obliged to monitor the compliance of the merchant's working procedures with the requirements of the payment system rules and demand to put things in order if it finds violations. "

According to Volkov, in cooperation with Booking.com with hotels, the first provided them with complete data on the cards of their customers so that hotels could write off the deposit for room reservations from their accounts. “We can assume that in the“ Booking.com plus hotel ”scheme, voice authorizations of the card were carried out in cases where the physical presence of the card was actually required,” the banker says. - In fact, having all the data on the card, the hotel employee can write off the amount required for payment at any time - both before the client arrives, and during, and even after. Here the danger immediately arises that unscrupulous employees will be found in the hotel. Data provided by Booking. com for hotels are enough to easily pay in the AppStore and Skype, not to mention online casinos and other less discerning sellers. For this, in many cases, even the name of the cardholder does not need to be known. Particularly pragmatic hotel employees can sell card data to fraudsters, and then the amount of withdrawals from the card account can be large. "

Volkov advises everyone who has seen their card details at the hotel via fax from Booking.com to first replace the card at their issuing bank with another, with a different number. “People who have seen printouts of their own card details at the hotel have the right to demand from Booking.com at least a certain amount of moral compensation, because they were not aware that information about them is being transferred in full to third parties,” the expert comments. - As proof, you must demand from the hotel employee to provide you with an official copy of the fax with the sent card data and an explanatory note about who and when he received this data. With these documents you can go to court. "

Denis Vlasov, Senior Vice President for Development of Banking Products and Marketing at Renaissance Credit Bank, advises to open a special separate card to pay for goods and services via the Internet and keep on it exactly the amount that will be needed in the near future. According to the banker, it is better not to use a salary card for Internet transactions at all.

Also, bankers strongly recommend choosing cards by which the client can independently set a daily limit on the amount of transactions through the Internet bank or the call center operator. Some banks also offer blocking of card transactions in a certain country.

The question is how book a hotel without a card online, very relevant. Indeed, in most cases, this requires a bank card. What if there is no valid card, or it is not suitable for payments on the Internet, or you don’t want to “shine” on its data, and you desperately need to book a hotel here and now?

Access to card data for hotel booking: yes or no?

Lately we have been diligently we avoid entering card details when booking hotels even on well-known and respected online booking systems. The reason for this is one incident involving Booking.com, a popular service for self-search and hotel reservations.

The site is very convenient. Just select the desired city, dates and number of residents in the search form, click "Find hotels" and on the search results page on the left you will see the option - "Without a bank card"... This allows you to sort only those hotels in which you can make a reservation without a card.

By the way, in the window on the right you can see their location on the map and choose the right one.

The principle of operation is the same as that of Ostrovok. When searching, select on the left “no credit card” and you will receive a list of hotels. The base of hotels that allow you to book a room without a card is slightly smaller, but the prices are quite reasonable.

What is the best way to book a hotel without a card?

In our experience, the easiest way to find the right hotel is on booking.com. Simply because it is unlikely to find hotels on other booking platforms that are not on the Booking. By the way, if you have never booked hotels on Booking - a surprise for you! Follow our link, book and get 1000 RUB on your card! Especially when it comes to Europe or America. Across Asia, for example, Agoda.com has an impressive database of hotels and guesthouses. To be honest, we do not like this service - opaque booking conditions, the price often does not include tax, and the interface is disappointing - but all this is for everybody.

Found a suitable option? Check it out on, suddenly somewhere there is a lower price for it or the booking conditions are more pleasant!

That's basically all. If there is a need to issue hotel reservation without card, look for suitable hotels and book safely. This way you will protect your money on the card and avoid unnecessary expenses if your travel plans suddenly change.

Independent travel is a great way to save money on travel agency services, and the choice of hotels in this case can be much wider. Learning to book a hotel on our own.

Before booking a hotel on the "Booking" service, you must register.

The list of hotels already contains some information:

1. the name of the hotel and the area of ​​the city (resort) in which it is located
2. the number of bookings in this hotel in the last 24 hours and the number of visitors on booking.com who are watching this hotel at the same time. If there is only one room left in the hotel, and 5 more people are watching it with you, you should hurry up to profitable proposition did not take away from under your nose
3. average hotel rating based on reviews of tourists who have been there (rating is given on a 10-point scale)
4. the cost of a room in this hotel for the dates you have chosen (the price is indicated for the entire period of stay). If the hotel has several room options, the price will be indicated for the cheapest category, other price options you can see on the hotel's personal page

To see more detailed information about the hotel, click on its name or on the "choose a room" button.

Personal hotel page on booking.com

What can you find out about the hotel on its personal Booking page?

First, look at the hotel's location on the map (if it is important for you to live in a specific given area). To do this, click the "View map" link above the hotel photo.

You can look at all the photos of the hotel - usually there are quite a few of them, you will see not only the rooms, but also photos of the restaurant, hall, recreation rooms and gym, and other premises of the hotel.

We go down below the page. Immediately below the photo, you will find information about the hotel provided to the Booking by the owner himself (usually the advantages of the hotel and its advantages over competitors are listed here).

This is followed by a field where you can enter travel dates to find out the price of the hotel. If you have already entered them at the very beginning, Booking will automatically fill in this field. And if you left the "date" field empty, then it's time to fill them in, because otherwise you will not be able to see the description of the rooms. Be sure to click "check availability" so that Booking will show you the rooms available at the hotel during this period.

Under the dates - a field with additional filters to exclude rooms that you know will not suit you (for example, you only need a double bed in the room; if you select this filter, Booking will remove rooms with single beds from the list).

Right under the filter you will see a list of free numbers

1. name of the number. Hint: if you click on the name of the number, a small additional window will open with photos of this number and its detailed description)
2. information about the services in the room and what is included in the price. For example, if it is said that the price does not include city tax, then on the spot you will have to pay an additional amount for it.
3. the maximum number of tourists that the room can accommodate. If this column contains two people, and you are going to book a room for three, then this number will not work for you.
4. cost for the whole room for all days of stay
5. booking conditions. If this field contains the phrase "the cost is not refundable", it means that immediately after the booking is made, your bank card will be charged for the stay, which the hotel will not refund, even if you cancel the booking (as a rule, such strict conditions are set if the room is sold with good discount). If it says “free cancellation of a reservation before such and such a date”, then cancellation is possible, but after that date you cannot cancel your reservation for free - a part of the room rate will be debited from your card, or the entire amount (the amount will depend on how many days will remain until your arrival; the later you cancel, the greater the deduction amount)
6. the number of rooms of this type that you want to book (click the arrow to open the list)

Below the list of available numbers you will find Full description hotel services, as well important information about the conditions of staying at the hotel (accommodation with animals, time of check-in and check-out from the room, and more).

There is another useful button on the hotel information page: "save in the list". It is located in the very top left corner of the page. If the hotel seems to suit you, save it in the list and go to browsing other hotels. You can view your personal list later by clicking on the "my lists" menu item at the very top of the page.

Booking a hotel on Booking

So, you have decided on the hotel, weighed all the pros and cons, studied the description of the room and are ready to make a choice. It's time to click on the "I book" button, which is located opposite the description of the hotel room.

After going to the booking page, you need to fill in the details for making your reservation on Booking.com.

The first window is intended for entering information about the owner of the reservation: according to this data, the Booking team and the hotel staff will know how to contact you and where to send a confirmation of the reservation. Name and surname must be written in Latin letters, as hotel staff may not know Russian.

The second window is information about hotel guests. Important! In the field "first and last name of the guest" names must be indicated in strict accordance with their writing in the passport. If in the future you plan to submit this reservation to the consular services for visa processing, you should indicate all the people who will live in this room.

In the third window, you can enter your wishes for the room (number of storeys, south or north side, and so on - the hotel does not guarantee compliance with these wishes, but, if possible, will take them into account. Here you can enter the arrival time, if you already know it - the staff will know exactly what time your number should be ready.

Press the button "continue"

We add a little more information about ourselves (an emergency phone number and a way of communicating with you). If you tick the box “I want to receive a booking without printouts”, you will receive an SMS from Booking.com on your phone with a confirmation link. To check in, it will be enough to show it at the hotel on the phone screen. If you are going to get a visa, it is better to get confirmation by e-mail.

Why enter a bank card number on Booking

• If you book a room for which payment is required immediately, drive a card on which there is a sufficient amount - the money will be debited from the card upon completion of the booking
• If you book a room with a limited free cancellation period and do not have time to cancel your booking in time, your card will be charged with cancellation penalties after this period.
• In some cases, the hotel may reserve on your card the cost of staying 2-3 nights in a room, even if the free cancellation period has not yet expired. If you cancel your reservation on time, the hotel will refund your money within 3-5 days

How is payment made on Booking?

Technically, the procedure for withdrawing money from your card looks like this.

Upon completion of the booking, the hotel through Booking.com sends a request to your bank to withdraw funds from the card. If at the time of the application there is not enough money on your card, the bank rejects this application, the hotel informs Booking that the payment has not been received and your reservation is canceled. Booking.com will be sure to send you a notification that no payment has been made and that cancellation has taken place.

Some banks may refuse to withdraw funds, even if there is money on the card, but there is no special permission from the owner (that is, you) to write them off. It all depends on the internal regulations of the bank and the terms of service for your card account - check with the bank if such an operation is possible with your card.

Booking on Booking without a credit card

If for some reason you do not have a bank card, or you do not want to enter its details under any pretext, you can try to book a hotel for which such a card is not needed. Click on the link "No card?" Booking will offer you similar hotels, for which you do not need a bank card.

Your booking.com: booking confirmation

Upon completion of your booking, you will receive an email from Booking.com confirming your booking and the option to print it.

The letter always contains information about the hotel (name, address, contact phone number), information about the guests of the room, information on the conditions of cancellation, payment and booking changes, as well as a link to the booking.com page, where you can view your reservation.

Booking currency. What is AUD, DKK, CAD, CNY and other encodings on Booking

Penalties on Booking

On Booking (as in any other booking system) there is a system of penalties. Actually, the fines themselves are collected by the hotel, and Booking is only a tool for interaction between you and the hotel.

A fine is a penalty that you will have to pay to the hotel for canceling your trip. Usually penalties are provided in the event that there is too little time left before your check-in, and after your refusal, the hotel risks not finding other customers for your room.

But in general, the size and conditions of the fine are very individual, they are calculated by each hotel in its own way and do not have any common framework for all. When booking a hotel, you must carefully read the conditions of the hotel before clicking the "book" button (such information is always present next to the room or price description).

How to cancel a booking on Booking without a penalty? What if I forgot to cancel a booking on Booking.com?

The only correct way to cancel a booking on the Booking without a penalty is to cancel it before the free cancellation period expires. In this case, you will have legal grounds to demand a refund if, for some reason, the funds from your card have already been debited.

But it happens that a person remembers the existing armor too late. What can be done in this case? We must say right away that the methods listed below are undesirable and do not guarantee a 100% result, but in most cases they will help.

• Before canceling a booking, for which a penalty will be unambiguously charged, withdraw all the money from your card or transfer it to another account so that there is no automatic write-off of penalties.
• If it is impossible to withdraw money from the card, try to go to the bank's office and prohibit the withdrawal of payment without authorization (that is, without your consent). Then cancel your reservation.
• Usually Booking.com or the hotel itself will send a cancellation request no more than one or two times within the next week, so after a while you will be able to continue using your card as usual.
• If the money has already been debited from the card, it will most likely not be possible to return it, since when booking you were familiarized with the rules on the booking.com website and the withheld payment will be legal.

How to get a discount on Booking?

Few people know that on Booking you can get an additional discount for your chosen hotel. Booking.com has a very nice 'guarantee best price»- usually it is located on the left side of the screen just below the hotel search form.

You can use it within 24 hours from the moment you make your reservation on the Booking.

What is the point of using it: if within 24 hours after booking you found a better offer for the same hotel on another website, Booking.com is ready to reduce your price to this level.

Important! The offer of another site must exactly match the parameters of your booking on Booking (the same hotel, the same check-in dates, room category, and so on). Otherwise, the price will not change. Also, Booking will refuse to change the price if on another site you have a special discount card or other privilege program, thanks to which you received a better price.

How to find the Best Rate Guarantee on Booking.com

Once you've signed up on Booking.com, you can subscribe to the most exciting hotel deals (up to 50% off). To do this, find a special subscription announcement under the hotel search form, click on it with the mouse to see the food to enter your email address. After subscribing, you will regularly receive letters by mail about special discounts and offers that are currently valid on the Booking.

Apartments on Booking

On Booking, you can book not only a hotel or hostel, but also a separate apartment. To do this, when selecting, sort the options by type of accommodation (that is, check the box, it is located on the left side of the screen on the search results page.

You can also put a tick in the "Room amenities" section (look in the same column below) in the "kitchen / mini kitchen" and "washing machine" lines.

An apartment is always understood as a room that has an equipped kitchen. In Europe, ordinary apartments are most often offered as apartments.

I was criticized, they say, I had to call the call center, where they solve all the problems.

And literally a few days later, I had a problem again.

I tried to book a hotel in Warsaw, when booking I noticed that this is the last available room in this category.

I press "Book" and an inscription pops up on the screen informing that someone is ahead of me and there are no more vacant rooms in this category and I am offered to start a new search.

After some time, I decided to fill in the address in the navigator and again I go to Booking and see there that I have two reservations. It turns out that the first hotel is also booked. And so I have two active reservations for the same date.

The Rialto Hotel, which I was denied due to lack of available rooms, and the Bristol Hotel, which I booked next.

Without delay, I call the Booking support service and ask them to solve this problem. I'll tell you how it all happened, I was advised to cancel my reservation at the Bristol Hotel, as it was my second reservation. I am trying to explain that I did not make the first reservation, or rather tried to make it, but received a refusal from the system and it would be more logical to cancel what was booked by mistake, without my knowledge.

To this, the operator Dmitry assures me that there were no failures in the system. Then I understand that I was in a stupid situation, and later I find out that the Rialto hotel (which was booked by mistake) has already charged me the entire amount and I call the support service again.

Dmitry informs me that if the money has already been debited, then the chances of getting it back are 0 and recommends blocking the card in order to avoid being debited from the Bristol hotel. Dmitry then asks for time to contact the Bristol Hotel and ask them to make a free cancellation. After a while, I find out that it was possible to cancel, but the cancellation penalty will be 100% and if I do not reset the card, then 35,000 rubles will be charged from me.

Of course, I reset the card and ask that they try to solve my problem in a less radical way, since, logically, I just throw the hotel for money and it is the hotel that I myself booked.

Upon arrival at the Rialto Hotel, we are informed that the rooms of the booked category have run out, but they are ready to upgrade to a premium suite. This once again confirms the fact that the reservation was made by a system error.

Upon arrival in Moscow, attempts are made to write off money from my blank card, an amount of 35,000 rubles, a penalty for canceling a reservation at the Bristol hotel, which I have not been to.

I call Booking again and ask them to solve this problem, because I am waiting for a transfer to the card and which is more than the amount of the fine. In Booking they promise to call me back and disappear. I never heard them again.

I go to Sberbank and reissue the card.

I don't know yet if the Bristol Hotel will continue to pursue me in order to write off the fine. But now I know for sure that Booking is completely unprepared to solve customer problems, especially those that occurred due to a failure in the application.

It is good that the card is debit and without overdraft, otherwise I would not have been able to avoid being debited. So think before tying credit cards. And by tying debit cards, try not to keep large amounts of money on them, as there are failures. And then it will be difficult for you to prove something.

How would you solve this problem, faced something similar?

As a result, I untied all the cards from the booking and I'm not sure that by tying a new one, they will not again try to write off the penalty for canceling the reservation from me. I will use the Agoda application for now, although it also belongs to Booking.

Now all the insiders are on my Telegram channel

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