S7 baggage terms and conditions of carriage. Rules for the carriage of baggage and carry-on baggage at S7 Airlines

Today, Russian citizens call airlines " S7 Group»A reliable carrier that deserves trust. Dozens of people use the flights of this company every day. To prepare for the flight, it is advisable for the passenger to clarify the baggage rules and hand luggage in the airplane " S7". Such actions will help determine the number and contents of the bags. It also helps people get out of trouble before boarding.

Initially, the company was called " Siberia”And was based in Novosibirsk. Today this group has significantly expanded and acquired a base in the capital Vnukovo. Airlines offer customers transportation within the country, travel to Europe, Asia and the Middle East. Passengers are offered comfortable modern airliners Airbus and Boeing.

Dozens of people throughout the country use the services of S7 Airlines on a daily basis, therefore, this requires knowledge of the rules of airlines

The airline assumes a flexible pricing policy in relation to customers. Promotions are constantly held here, the accumulation program works bonus miles and introduced several tariff plans for flights. Moreover, passengers have the right to pay off part of the cost for the flight from their personal bonus savings.

In terms of its customer convenience policy, the airline is inviting people to fly by providing free carry-on and luggage space. Moreover, things from the first category are transported by a person on board the liner, and items falling into the second group are transported in a special cargo compartment.

The airline's rules state that the client's luggage is transported on board the passenger in transit. Only in extreme cases is transportation allowed here by another plane, which flies on the next flight in the desired direction. S7»Determine the company's decision to approve the carriage of things or refuse the passenger... The same list includes the contents of the suitcases and the correspondence of the packaging of individual items. In addition, customers who have not passed registration are unlikely to be able to fly in the right direction. The rule also works for transit flights - latecomers are removed from the flight along with their luggage.

About tariff plans

The client's ability to transport luggage without additional payment directly depends on the purchased ticket class. Today the airline works with the Smart Choice system. Thus, passengers choose their tickets on their own - they are non-refundable or include paid baggage on the plane, the price of which varies in accordance with the specific conditions of the flight.

Today S7 offers passengers four tariff packages that regulate baggage and carry-on baggage rationing.

The least convenient, but the most budgetary is the "basic" economy class tariff. Here the passenger purchases non-refundable air tickets and pays for the transportation of baggage with the choice of a seat on board. True, the cost of such flights is the most democratic and affordable. A “flexible” ticket of the same class of service assumes a free space for luggage and the client's ability to determine a suitable seat on board within the current fare. Here the client will be able to return tickets if he changes his mind about flying.

Similar fare plans work for business class passengers as well. True, the "basic" ticket here already assumes a place in the luggage compartment and the passenger determines the preferred seat. However, the ticket here remains non-refundable, that is, if you change plans, the person will not return the money spent for the canceled flight.

The most expensive is the "flexible" tariff for the business class. Here the passenger has the right to return the ticket, refunding almost the full cost. Of course, in these situations, airlines offer transportation of belongings and the choice of a boarding seat at no additional cost. However, regardless of the purchased ticket, the airline invites customers to familiarize themselves with the question of what can be carried in hand luggage on the plane. S7". The new rules also regulate the transportation of baggage. Let's clarify these nuances in more detail.

Rationing of free transportation of things

By purchasing air tickets tariff plan"Flexible" economy class and above, the passenger gets one seat in the luggage compartment. Moreover, the rules of the airlines regulate different indicators of the weight of the luggage for customers. People who fly in economy class have the right to present suitcases with a total weight of up to 23 kilograms at check-in. Business class passengers flying at the "basic" fare are entitled to take a seat for baggage weighing up to 32 kg and the size of the sum of the sides up to 203 centimeters. But people who bought the most expensive air tickets count on two free seats of 32 kilograms each.

Passengers flying in economy class at a "flexible" fare count on one free piece in the luggage compartment with a luggage weight of up to 23 kg and dimensions of up to 2 m 3 cm

In addition, airlines have a differentiated approach. Regular customers of the airline who present silver and gold cards have the right to count on an additional free seat regardless of the flight class. Here, the maximum weight of the luggage fits into the framework of 23 kg. Holders of a platinum card have a discount in the form of a similar privilege, but the weight of the luggage has been increased to 32 kilograms. Moreover, the rules for summing up the norms of luggage for group transportation additionally work. Here, customers show their airline tickets and passports to employees to confirm the status of the flight.

We carry property in the cabin of the liner

A separate section of the airline's requirements regulates the procedure for the transportation of oversized items in the cabin of aircraft " S7". Carry-on baggage is differentiated into two main categories. Economy class passengers carry with them bags whose total dimensions do not exceed 1 meter 15 centimeters, weighing up to 10 kilograms. One free seat is provided for this category of citizens.

Passengers whose carry-on baggage in the aggregate amount of sides does not exceed 1,150 mm is allowed on S7 Airlines aircraft.

Customers who prefer comfort and purchase business class tickets get some advantages over other passengers. The first privilege is to increase the number of seats, there are two of them. In addition, the nominal weight of the luggage in such cases is increased to 15 kilograms. True, the dimensions of the bags here remain within the range of 55x40x20 or a total of 1,150 mm.

However, these are not complete requirements for airline customers. Taking into account security measures, today all carriers in the world exclude the carriage of sharp objects, weapons, medicines and supplies in hand luggage without vital necessity. Knives, knitting needles, nail files, corkscrews are prohibited for transportation in the cabin. Consider this point when packing bags for the trip.

In addition to the listed categories, the list of items prohibited for transportation on the liner includes poisonous, radioactive and explosive substances. Such items cannot be transported even in the luggage compartment. In addition, there is a list of items that are subject to restrictions on transportation in the cabin. Here it is important to pay attention to the rules for the transport of liquids and jelly-like products.

The nuances of transporting things in the cabin

Now let's discuss some details regarding the carriage of hand luggage. Airline regulations require these items to be transported either inside a special hinged shelf, which is located above the seats or under the seat. It is for these reasons that the client presents all baggage for weighing and measurement before departure, and also undergoes security control. All items at the airport are measured, weighed and labeled. Moreover, personal belongings that the passenger takes into the cabin in addition to the main luggage are not subject to such a procedure.

Hand luggage is placed on a special shelf in the cabin or hidden under the passenger seat

Among the list of items that the company allows you to take with you on the plane are handbags, male diplomats, suits in suit-cases, folders for papers. There is no need to register umbrellas, outerwear, telephones, cameras, camcorders, laptops, baby food and the latest press. In addition, it will be possible to transport baby carriers, car seats, strollers and cradles for free. The list also includes equipment for the movement of disabled people.

True, items that relate to children's equipment and things that provide movement for sedentary people will have to be weighed and measured. Moreover, free transportation of such equipment works only if it is necessary to use it on board.

In other words, transporting a stroller without a toddler or wheelchair by a third party will require an additional payment for exceeding the luggage allowance. As for the rules that govern the dimensions of such items, here the airlines allow the transportation of baby carriages as carry-on luggage. Moreover, the dimensions of such equipment fit into the size 55x40x20. For disabled equipment, such standards are not provided. Now let's look at how much luggage costs on the plane " S7», If the passenger exceeds the norms set by the company.

Principles for the formation of rates for "extra" baggage

Considering that some airline fares do not provide the client with free space in the luggage compartment, we will clarify the cost of luggage transportation. There are three grading systems operating here: overpayment for the number of seats, assessment of dimensions, or payment of excess weight. The price of the first "extra" space in the compartment with a luggage weight of up to 23 kg and dimensions that fit into an indicator of up to 2,030 mm is 50 €. If you need to take another seat, with the same parameters, its cost increases to 150 euros.

Exceeding the company's standard in terms of weight, dimensions or number of seats will require an additional payment of 50 - 150 euros

Now let's discuss the grading system for overweight things. Excess weight in the range of 23–32 kilograms is paid by clients in the amount of 50 euros. Weight over 32 kg has to be paid in the amount of 100 conventional units. In both situations, the dimensions of the cargo do not exceed the predetermined level of 203 cm. If the total size of the sides of the luggage is higher than this level, the passenger will pay 150 €.

Let's note an important detail. Today, loads over 32 kg are not accepted by all airlines, because this weight is recognized as the maximum allowable for carrying things by loaders. Therefore, the transportation of baggage weighing 32-50 kg requires prior notification of the airlines.

It is appropriate for people to study the rules for the transportation of things in advance. It is advisable to familiarize yourself with the requirements of the airlines at the stage of booking a seat, because certain nuances play an important role and often become the reason for the airline's refusal to transport specific items. The link provided will help you to study in detail the details and requirements regarding the transportation of the passenger's belongings.

Overweight baggage at the airport can incur additional costs. Before you go on a trip, you should find out in advance what norms of carriage of goods are accepted by Aeroflot, S7, Ural Airlines and many others and.

Weighing baggage at the airport

There are 2 systems:

• weight;
• depending on the number of seats.

If we talk about the first, then it assumes only that the weight of your luggage will be limited. For example, if you can carry only 20 kg, then without additional payment you can take only 2 suitcases with you, the weight of each should not exceed 10 kg. Anything over 20 kg will be considered by the airline as exceeding the norm. You will have to pay extra for excess baggage.

For example, an airline has determined that 20 kg can be carried. You take 2 suitcases with you. 1 bag - 17 kg, and 2 bag - 11 kg. You need to calculate the total amount, it is 28 kg. Subtract your allowed baggage weight, you get the following value: 28 - 20 = 8. You will have to pay extra for 8 kg.

There is another system that takes into account the number of seats. If we talk about a flight in economy class, then passengers have the right to check in only 1 suitcase. Its weight should not exceed 23 kg.

Utair baggage cost

For a better understanding, it is worth considering 2 examples.

Situation 1. You took 2 suitcases with you on a trip. The first one you slightly loaded - 10 kg, but the second is heavier - 13 kg. Calculating the total weight, you get 23 kg. But it is worth considering that airlines with such a system also limit the amount of baggage. As a result, you will receive an excess of luggage, it is 1 piece.

Situation 2. You have 1 bag, its weight is 28 kg. Although you fit in the number of seats, there will be an excess of 5 kg in weight.

How much does excess baggage cost?

The cost of excess baggage depends on the standards the airline uses and the destination. You should always check with the airline for specific numbers. Employees of Aeroflot, Pobeda and S7 companies will always help passengers.

The cost of excess baggage may differ from company to company.

If the carrier uses a weighing system, then you will have to pay extra for each kilogram that will be fixed in excess of the established limit. Payment is influenced by airline policies and directions. The cost is calculated taking into account transportation in Economy Class, with the highest fare taken into account.

For 1 kg of overweight, an amount equal to 1.5% of the ticket will be charged. Alternatively, the carrier can set a fixed size. Usually, the cost of 1 kg of overweight fluctuates within reasonable limits, from 5 to 10 euros will be charged from a passenger.

For example, you are going to fly from Paris to Berlin. In Economy Class, you can carry a suitcase weighing less than 20 kg. Your bag weighs 24 kg. We can say that the overweight was 4 kg. If the fare for carrying baggage in excess of the established standard is 10 euros per 1 kg, then you will have to pay an additional 40 euros.

Some companies have adopted restrictions not only on weight, but also on the number of seats. In this case, the cost will be calculated differently. You will have to pay extra for the extra baggage you occupy and for the excess kilograms carried over.

For example, if you are flying from Milan to London, you are entitled to 23 kg of baggage free of charge. Let's say you have a heavy bag, its weight is 31 kg. The airline has set tariffs, if the weight of the baggage is more than 23 kg, but less than 32 kg, you will have to pay 100 euros. Consider how much you have exceeded the norm, it does not matter. In any case, you will pay 100 euros for an overweight of 3 kg and 9 kg.

What if you have multiple suitcases? For example, let's say you took 2 bags with you on your trip. The weight of one is 20 kg, the other is a little lighter. Let the second bag weigh 14 kg. In this case, there will be an excess, but already by the number of seats. You will have to pay for 1 more seat, usually 50 euros.

Please note that in some situations it is much more profitable to pay extra for 1 piece than to pay for the carriage of baggage in excess of the established standards. It is recommended that you always have a small amount with you, then the demand of the airport staff will not take you by surprise.

Another example is worth considering. You go on a trip, take 2 suitcases with you. The weight of one bag is 26 kg, and the second is slightly lighter - 15 kg. We can say that the airport staff will record the excess not only in terms of the weight of luggage, there will be an excess in the number of seats. You will have to pay 100 euros for transporting heavy suitcases. Also, be prepared to pay € 50 for 1 extra bed. As a result, you will pay 150 euros.

What can be done in such a situation? It's best to put some of your heaviest suitcase into a lighter bag. As a result, you will only pay extra for 1 additional seat.

When going on a trip, pay attention to the fact that the weight of 1 suitcase should not exceed 32 kg. If an excess is recorded, then the cargo will be considered oversized. In most airports, it will simply not be transported, you will have to deal with sending things on your own. In many airports around the world, movers will not carry bags weighing more than 32 kg. They are forbidden to do this. Explore. Almost every airport is provided, but it is paid.

There is one more rule worth paying attention to. It is about coordinating the transportation of oversized cargo. Be sure to warn airline Utair or another carrier, otherwise the suitcase may not be accepted for carriage. The air carrier has the right to do so.

Where to pay

To pay for baggage, if you have exceeded the standards, you should contact the specialists. The payment counter is located at all airports. You can find out about its location by contacting the employee at the front desk. Here you will also be told about the cost of excess baggage.

First, your bag will be weighed. Often, passengers do not even have to pay for a small excess of baggage on the plane. Of course, we are talking about 2-3 kg.

Payment counter additional services at Domodedovo airport

Examine the information it provides to clients. Possible surcharge for overweight not only at the airport. For example, in 2020 UTair airline allows you to carry 23 kg of baggage in Economy Class. Aeroflot has established similar norms. But in the class of economy comfort and business, 2 additional places of 32 kg are provided. Special conditions are offered to the participants of the Utair "Status" program. Detailed information can be obtained from the representative of the air carrier.

Find cheap flights

Each airline applies restrictions on the carriage of cargo on the plane. These standards are presented on the websites of air carriers, and it is imperative that you familiarize yourself with them when booking a ticket. Otherwise, if you take excess baggage with you, you will have to pay for it in accordance with the proposed rates. In S7 Airlines, baggage surcharge rates and rules for its carriage do not differ much from the tariffs of other Russian air carriers.

Baggage parameters

Important! It is necessary to distinguish between checked suitcases and items that you will take with you to the salon. Different restrictions apply to them.

All baggage parameters are divided into three categories:

1. Number of places. Each suitcase or bag you carry is counted as one piece. If their number is more than one, a surcharge is assigned.
2. Weight. For S7 luggage, as with other companies, in the event of an overweight of the suitcase, you will have to pay at the established rate. This also applies if your bag is overweight, which is included in the free baggage allowance.
3. Dimensions. Checked baggage items, when summing their length, height and width, must fit in 203 cm. You can take a bag into the cabin that does not exceed 55x40x20 cm.

To check the compliance of hand luggage with permitted standards, special restrictive cells are located near the check-in counters.

Cost and different tariffs

Three years ago, S7 introduced a tariff system, according to which you can choose the option that suits you. Each of them provides for restrictions on baggage transportation:

1. Economy Basic. Registered cargo is paid separately. Its maximum weight is 23 kg. It is allowed to take an object weighing up to 10 kg into the salon.
2. Economy Flexible. One piece of baggage weighing up to 23 kg is allowed free of charge.
3. Business Basic. Carry-on baggage - up to 15 kg, suitcase for the luggage compartment - up to 32 kg.
4. Business Flexible. Allowed to carry two suitcases weighing up to 32 kg each, a bag weighing up to 15 kg can be taken into the cabin.

Important! Dimensions for carry-on and checked baggage remain the same for all fares.

If you buy a ticket at the Economy Basic fare in S7, the luggage surcharge will be at least 2,500 rubles. It may be higher depending on the flight zone, but this amount is collected at the airport. And when you issue an online travel document and at the same time a luggage space, you will receive a 28% discount. Thus, the price drops to 1,800 rubles.

By purchasing a ticket from S7, you can also buy an additional baggage service. This is a new proposal that allows you to save money. How much a possible surcharge for excess baggage costs directly at the airport is determined by S7 rules. It depends on flights or destinations served by S7, if excess baggage is allowed on the company's planes.

For skiers, snowboards, skis and equipment are allowed free of charge, but with weight restrictions. According to the S7 Economy tariffs - up to 23 kg, Business - up to 32 kg, the cost of excess baggage is determined in accordance with the general procedure. The dimensions of the sports cargo are not limited.

How much to pay in excess of the norm

Air carrier S7 has developed rules for charging surcharges for excess baggage.

Domestic flights:

Baggage category	Excess type	Surcharge, rub.
		Economy Basic	Business Basic	Economy Flexible Business flexible
	1 extra place	2000	2000	2000
		2000	6000	6000
	Third and more places	6000	6000	6000
	23-32 kg	2000	2000	2000
	32-50 kg	4000	4000	4000
Excessive dimensions		2000	2000	2000

The surcharge may also vary depending on the flight zones within Russia.

Important! If there is an excess in several categories of baggage, then an additional payment is made based on the total amount of excess of the standard.

For example, for the second baggage piece with an excess of the size, the surcharge will be charged as follows: 2000 + 2000 = 4000 rubles.

How much you have to pay extra for baggage in S7 when flying to foreign countries is determined by the served destination.

International flights:

Baggage category	Excess type	Surcharge, EUR
		Economy Basic	Business Basic	Economy Flexible Business Flexible
Additional places (if they fit into the parameters in terms of weight and dimensions)	1 extra place	25	25	25
	Second place in excess of the allowed	25	80	80
	Third and more places	80	80	80
Excess weight (dimensions remain normal)	23-32 kg	25	25	25
	32-50 kg	50	50	50
Excessive dimensions		25	25	25

Flights from Spain, Italy, Munich, Innsbruck, Salzburg, Dusseldorf, Bulgaria:

Baggage category	Excess type	Surcharge, EUR
		Economy Basic	Business Basic	Economy Flexible Business Flexible
Additional places (if they fit into the parameters in terms of weight and dimensions)	1 extra place	25	60	60
	Second place in excess of the allowed	60	80	80
	Third and more places	80	80	80
Excess weight (dimensions remain normal)	23-32 kg	60	60	60
	32-50 kg	120	120	120
Excessive dimensions		60	60	60

Flights from Thailand:

Baggage category	Excess type	Surcharge, THB
		Economy Basic	Business Basic	Economy Flexible Business Flexible
Additional places (if they fit into the parameters in terms of weight and dimensions)	1 extra place	1000	2400	2400
		2400	2400	2400
Excess weight (dimensions remain normal)	23-32 kg	2400	2400	2400
	32-50 kg	4800	4800	4800
Excessive dimensions		2400	2400	2400

Flights from China, except for those arriving in Vladivostok and Khabarovsk:

Baggage category	Excess type	Surcharge, CHY
		Economy Basic	Business Basic	Economy Flexible Business Flexible
Additional places (if they fit into the parameters in terms of weight and dimensions)	1 extra place	180	660	660
	Second and more places in excess of the allowed	660	660	660
Excess weight (dimensions remain normal)	23-32 kg	660	660	660
	32-50 kg	1320	1320	1320
Excessive dimensions		660	660	660

If your third and subsequent places pass in excess of the norm, and the luggage exceeds its dimensions and weight, then the exact surcharge will be calculated for you when you contact the Contact Center.

S7 Airlines contacts:
+7 495 783–0707, +7 495 777–9999
Free in Russia: 8 800 700-0707
Some rules for calculating the cost of S7 Airlines baggage surcharge:

1. If the flight is multiple, then this amount must be paid only for one part of the flight in one direction.
2. The total surcharge for a flight with a stopover on domestic flights will double.
3. When connecting with a flight to other countries, the surcharge is calculated by doubling the one-time cost for international flights.
4. If the transfer exceeds 23 hours, then the surcharge is calculated at the Contact Center.

Important! The cost of overweight of 1 kg of baggage on S7 aircraft is not calculated. The surcharge is total within the excess weight.

There are several ways how you can pay for additional baggage at S7:

• when booking a ticket on the s7.ru website;
• in the S7 Airlines mobile application;
• in the airport;
• at the Contact Center.

Additional norm

The Additional Baggage Allowance service will help you to reserve extra kilograms in advance. With its help, you will buy one or two extra seats or pay for excess weight of a free suitcase (up to 32 kg).

The cost of the surcharge for additional baggage was set by S7 in accordance with the time of the call.

The cost of an additional piece of baggage on an S7 plane is calculated according to a special formula based on tariffs for exceeding the standards adopted for certain destinations.

The cost of the service is determined by a discount that will affect the price of extra baggage on an S7 plane:

1. Purchase of the service at the time of booking - a 20% discount when calculating the surcharge for excess cargo.
2. Purchase when booking online up to 4 hours before plane departure - 10% discount.

If you buy the service less than 4 hours before departure, you will not receive discounts.

Important! The service does not apply to non-standard cargo over 32 kg, exceeding the permitted dimensions, with more than two additional places.

When you pay a surcharge for additional suitcases under this service, and then cancel the flight or the flight is canceled, the money must be returned.

Transportation of animals

Animals are transported to S7 as a paid excess cargo, that is, you have to pay extra for their transportation, even if you have the right to a free piece of hand luggage or checked cargo.

You can arrange transportation directly at the airport. No later than 48 hours before departure, you must notify the Contact Center that you will be flying with an animal.

Where the animal will travel depends on its weight. S7 company allows to carry only pets in the cabin: dogs, cats, birds. Each animal in the cabin up to 8 kg must be in a cage or plastic container, which must provide it with air access and a free position. The same requirements apply to the animal container when transported in the hold. The dimensions of the carry-on cage must be no more than 115 cm in total. The total weight is determined: animal + cage.

Pets that do not meet these parameters are transported in the luggage compartment.

Two individuals can be transported in one container when their weight is up to 14 kg and they are capable of peaceful behavior towards each other. Otherwise, if the weight is exceeded in luggage compartment you can place a cage with one animal.

Important! Animals in the luggage compartment weighing more than 32 kg for the flight on international flights often not allowed, except for flights to the CIS countries. On domestic flights - by agreement with the Contact Center and only if there are available spaces in the luggage compartment.

Surcharge for the carriage of animals on domestic routes:

• in the cockpit (weight up to 8 kg, dimensions up to 115 cm) - 2000 rubles;
• in the luggage compartment (weight up to 32 kg, dimensions up to 203 cm) - 4000 rubles, the same with a weight of up to 50 kg - 8000 rubles;
• dimensions over 203 cm, weight up to 23 kg - 4000 rubles, up to 32 kg - 6000 rubles, up to 50 kg - 8000 rubles.

Surcharge for transportation on routes to the CIS countries:

• in hand luggage - 35 euros;
• in the luggage compartment a standard cage less than 203 cm - 70 euros (weight 23-32 kg);
• cage over 203 cm (weight 23-32 kg) - 105 euros.

Supplement on international flights:

• flight in the cockpit of an S7 plane - 50 euros;
• in the luggage compartment - 100 euros (weight 23-32 kg);
• sizes over 203 cm (weight 23-32 kg) are subject to a surcharge of 150 euros.

For the transportation of animals, in addition to the surcharge, you will need veterinary documents certifying the health of the animal.

What else to consider

If you are flying with S7 at the Economy Basic fare, then the additional baggage charge will override the benefit from the reduced ticket price. The best option is to fly without a checked suitcase, only with hand luggage.

S7 does not allow taking excess carry-on baggage into the cabin, it must be placed in the baggage, and the surcharge is made in accordance with the general rules.

Carry-on baggage, in addition to the bag or item established by the standards, includes:

• outerwear;
• flower bouquets;
• duty-free goods (up to 3 kg, total dimensions 75 cm).

It is better to buy additional baggage from the S7 carrier online in advance in order to avoid unnecessary expenses.

If the cargo exceeds 203 cm and 32 kg, only S7 can make a decision on its delivery. The defining moments in this case are the size of the luggage compartment and the degree of its occupancy. If you are carrying such a load, be sure to call the Contact Center first.

By strictly observing the rules and being guided by the variety of tariffs, you will be able to transport the necessary cargo with minimal costs and without unpleasant surprises before departure.

For safety reasons, international regulations prohibit the carriage of the following items and substances in checked and carry-on baggage.

The above list of prohibited items is not final; it can be supplemented at any time. Please note that there may be more stringent requirements for certain flights. In addition, the country-specific regulations must be followed.

Restrictions on the carriage of liquids in carry-on baggage

New safety regulations have been established to protect passengers from the risks associated with the possible use of liquid explosives. These rules apply to flights departing from all airports located in the territory of the EU member states, as well as in China, Korea, Thailand, Norway, Iceland, Switzerland, Moldova, etc.

From August 27, 2007, the rules come into force on the territory of the Russian Federation and will apply to all passengers departing from Russian airports... We ask you to study these rules and take them into account when preparing for your trip. Passengers can still carry liquids in checked baggage. The new rules apply exclusively to carry-on baggage.

Medicines and certain types of food items that may be needed during the flight are not subject to plastic bag packaging requirements.

Passengers of flights will be able to carry liquids in hand luggage only if the volume of the container in which they are transported does not exceed 100 ml. Containers must be transported in a transparent plastic bag that can be resealed. The volume of such a package should not exceed 1 liter. Restrictions apply to all types of liquids, gels, lotions, perfumes, creams, toothpastes, liquid cosmetics, etc.

If your route includes connecting flight remember that these rules will apply to you at the transfer airport.

Duty-free items can be brought on board in a sealed bag. In addition, you must keep a receipt confirming the purchase of such a product. The check must be dated, which coincides with the date of departure. The package is sealed directly at the place of purchase. The United States has special regulations governing the transport of goods purchased from duty-free shops. You can get the necessary information in these stores.

Rules for entry and exit to / from the Russian Federation

1. Entry and exit to / from the Russian Federation is carried out in accordance with the provisions of the legislation of the Russian Federation, in particular, Federal Law No. 114-FZ "On the procedure for leaving the Russian Federation and entering the Russian Federation." The full text of this law can be found. Below are excerpts from the said law.

2. Foreign citizens or stateless persons are obliged to present valid documents proving their identity and are recognized by the Russian Federation as such, and a visa when entering the Russian Federation and leaving the Russian Federation, unless otherwise provided by the legislation of the Russian Federation.

3. The identity documents of a foreign citizen in the Russian Federation are the passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen.

4. The documents proving the identity of a stateless person in the Russian Federation are:

• A document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
• Temporary residence permit.
• Resident card.
• Other documents provided for by federal law or recognized in accordance with an international treaty of the Russian Federation as documents proving the identity of a stateless person.

5. Foreign citizens who have received a residence permit in the Russian Federation enter the Russian Federation and leave the Russian Federation on the basis of valid identity documents recognized by the Russian Federation in this capacity, and a residence permit.

6. Foreign citizens and stateless persons recognized as refugees on the territory of the Russian Federation in accordance with the procedure established by federal law may leave the Russian Federation and enter the Russian Federation on the basis of a refugee travel document.

7. Foreign citizens and stateless persons in respect of whom a foreign state has satisfied the request of the Prosecutor General's Office of the Russian Federation for extradition for criminal prosecution or execution of a sentence on the territory of the Russian Federation and who do not have valid identity documents recognized by the Russian Federation in this capacity, enter the Russian Federation on the basis of a written notification from the competent authority of a foreign state about the satisfaction of the specified request.

8. During the period of the Olympic Games and Paralympic Games, foreign citizens participating in the organization and holding of the Olympic Games and Paralympic Games, as well as foreign citizens participating in the Olympic Games and Paralympic Games, enter the Russian Federation, stay on the territory of the Russian Federation and departure from the Russian Federation without a visa on the basis of valid identity documents recognized by the Russian Federation in this capacity, and an Olympic identity card and accreditation or a Paralympic identity card and accreditation.

9. The Olympic identity and accreditation card is a document issued by the International Olympic Committee or the Sochi 2014 Organizing Committee that gives its holder the right to participate in the Olympic Games or to carry out other activities related to the organization and holding of the Olympic Games.

10. The Paralympic Identity and Accreditation Card is a document issued by the International Paralympic Committee or the Sochi 2014 Organizing Committee that gives its holder the right to participate in the Paralympic Games or to carry out other activities related to the organization and holding of the Paralympic Games.

11. Foreign citizens arriving on the territory of the Russian Federation during the organization and (or) the period of the Olympic Games and Paralympic Games as volunteers enter the Russian Federation and leave the Russian Federation on ordinary humanitarian visas issued by the diplomatic mission or consular office of the Russian Federation ... Ordinary humanitarian visas can be single or double entry and can be issued for up to three months, or multiple entries and issued for up to one year. The continuous stay of a volunteer on the territory of the Russian Federation on a multiple-entry humanitarian visa issued for up to one year cannot exceed 180 days.

12. Temporary personnel arriving on the territory of the Russian Federation during the organization and (or) the period of the Olympic Games and Paralympic Games enter the Russian Federation and leave the Russian Federation on ordinary work visas issued by the diplomatic mission or consular office of the Russian Federation for a period of up to three months with their possible subsequent extension by the territorial body of the federal executive body authorized to exercise control and supervision functions in the field of migration, by issuing a multiple-entry visa for a period not exceeding one year on the basis of a request from the Sochi Organizing Committee

13. Entry into the Russian Federation for a foreign citizen or stateless person may not be allowed if the foreign citizen or stateless person:

• At the checkpoint across the State Border of the Russian Federation, they violated the rules for crossing the State Border of the Russian Federation, customs regulations, sanitary standards, - until the violation is eliminated.
• They used forged documents or provided deliberately false information about themselves or the purpose of their stay in the Russian Federation.
• Have an unexpunged or outstanding conviction for committing an intentional crime on the territory of the Russian Federation or outside of it, recognized as such in accordance with federal law.
• Two or more times within three years were brought to administrative responsibility in accordance with the legislation of the Russian Federation for committing an administrative offense on the territory of the Russian Federation, except for cases where federal law provides for a ban on the entry into the Russian Federation of a foreign citizen or stateless person after a single commission them of an administrative offense on the territory of the Russian Federation.
• During their previous stay in the Russian Federation, they avoided paying tax or an administrative fine, or did not reimburse the costs associated with administrative expulsion from the Russian Federation or with deportation - until the corresponding payments were made in full.
• During their previous stay in the Russian Federation, they were in the Russian Federation due to their transfer by a foreign state to the Russian Federation in accordance with the international treaty of the Russian Federation on readmission, - within five years from the date of transfer in accordance with the said agreement.

14. A foreign citizen or stateless person is not allowed to enter the Russian Federation if:

• This is necessary in order to ensure the defense or security of the state, or public order, or to protect the health of the population.
• During his previous stay in the Russian Federation, a foreign citizen or stateless person was subjected to administrative expulsion from the Russian Federation, was deported or transferred by the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission, - within five years from the date of administrative expulsion for limits of the Russian Federation, deportation or transfer to a foreign state in accordance with the international treaty of the Russian Federation on readmission (clause 2 as amended by Federal Law of 06.05.2008 N 60-FZ).
• A foreign citizen or stateless person has an outstanding or unexpunged conviction for committing a grave or especially grave crime on the territory of the Russian Federation or outside of it, recognized as such in accordance with federal law.
• A foreign citizen or stateless person did not submit the documents required to obtain a visa in accordance with the legislation of the Russian Federation - before their submission.
• A foreign citizen or stateless person did not submit a medical insurance policy valid in the territory of the Russian Federation - before its submission, with the exception (on the basis of reciprocity) of employees of diplomatic missions and consular offices of foreign states, employees of international organizations, family members of these persons and other categories foreign citizens.
• When applying for a visa or at a checkpoint across the State Border of the Russian Federation, a foreign citizen or a stateless person could not confirm the availability of funds for living on the territory of the Russian Federation and subsequent departure from the Russian Federation or provide guarantees for the provision of such funds in accordance with the procedure established by the authorized federal an executive authority.
• With regard to a foreign citizen or stateless person, a decision has been made that it is undesirable to stay (reside) in the Russian Federation.
• There is no written confirmation of the federal executive body authorized to exercise the functions of control and supervision in the field of migration, on the application of the readmission procedure in relation to a foreign citizen or stateless person who is transferred by a foreign state to the Russian Federation in accordance with the international treaty of the Russian Federation on readmission, but have no legal basis for stay (residence) in the Russian Federation, indicating the date and the proposed checkpoint across the State border of the Russian Federation.

15. Foreign citizens and stateless persons, in respect of whom a decision has been made on administrative expulsion from the Russian Federation or on deportation, leave the Russian Federation on the basis of this decision.

16. Foreign citizens and stateless persons in respect of whom the General Prosecutor's Office of the Russian Federation has made a decision to extradite them to a foreign state and who do not have valid identity documents recognized by the Russian Federation in this capacity, leave the Russian Federation on the basis of this decision.

17. Exit from the Russian Federation to foreign citizens or stateless persons may be restricted if they:

• In accordance with the legislation of the Russian Federation, they were detained on suspicion of committing a crime or brought in as defendants - until a decision is made on the case or until a court verdict enters into legal force.
• Convicted of committing a crime on the territory of the Russian Federation - until the serving (execution) of the sentence or until release from the sentence.
• They evade the fulfillment of the obligations imposed on them by the court - until the fulfillment of the obligations or until the parties reach an agreement.
• They did not fulfill the obligations to pay taxes stipulated by the legislation of the Russian Federation - until the fulfillment of these obligations (as amended by the Federal Law of 10.01.2003 N 7-FZ).
• Brought to administrative responsibility in accordance with the legislation of the Russian Federation for committing an administrative offense on the territory of the Russian Federation - until the execution of punishment or until release from punishment.

Carriage Rules, Section I. General Provisions

Article 1.1. General requirements

1.1.1. These rules are drawn up in accordance with Article 102 of the Air Code of the Russian Federation, as well as on the basis of Russian and international legal documents in the field of air transportation. A reference in the text of this document to "these Carrier's rules of carriage" means, including and unless otherwise expressly stated, a reference to the provisions of the FAP applicable in each such case (except for those provisions of the FAR in respect of which this document may establish (and has established ) another rule of conduct).

1.1.2. These rules apply to domestic and international air transportation of passengers, baggage and cargo, carried out by Siberia Airlines. The Rules establish the rights, obligations and responsibilities of the Carrier, citizens, Consignors and Consignees using the Carrier's services.

1.1.3. The rules apply to the international air carriage of passengers, baggage and cargo, if they do not contradict the conventions in the field of international air carriage, documents international organization civil aviation(ICAO), as well as current international treaties and agreements of the Russian Federation on air traffic.

1.1.4. The rules establish general conditions for the carriage of passengers, baggage and cargo, which must be observed when concluding and in the process of fulfilling the terms of the contract for the carriage of passengers, baggage and cargo by air.

1.1.5. When concluding a contract for the carriage of passengers, baggage and cargo by air, the rules, tariffs and charges are applied that are in effect on the date of registration of the carriage document.

1.1.6. Questions concerning the application of these rules and other normative documents issued in the development of these rules, arising with passengers and their luggage, Shippers (Consignees) when registering the sale of carriage, performing the procedures for registering carriage documents, embarking and disembarking (loading and unloading), should be resolved by the officials of the Carrier, its Authorized Agents (General Agent ), or officials of the Service Organization.

Article 1.2. Relationship with legislation

1.2.1. The rights, obligations and responsibilities of the parties arising from the contract for the carriage of passengers, baggage and cargo by air are governed by:

• conventions relating to international air transportation, as well as the provisions of existing international treaties and agreements of the Russian Federation;
• The Air Code of the Russian Federation and other legislative acts of the Russian Federation;
• by these rules.

1.2.2. International carriage of passengers, baggage and cargo is subject to the relevant mandatory regulations, rules and regulations of the competent authorities of the country to, from or through the territory of which the carriage is carried out.

1.2.3. If any provisions specified in these rules or in the carriage document prove to be in conflict with the legislation of the respective country and which cannot be changed by agreement of the parties to the air carriage agreement, then such provisions shall remain in force and shall be considered part of the carriage agreement only to the extent that in which they do not contradict the specified legislation. In this case, the invalidity of any provision of these rules does not cancel the effect of other provisions of these rules.

1.2.4. In international air carriage, the Carrier's liability is governed by conventions relating to international air carriage, by ICAO documents, with the exception of those carriage that, by definition, these documents are not.

Article 1.3. Changing the rules

1.3.1. These rules, as well as other rules, guidelines, instructions and documents governing air carriage issued in their development, may be changed by the Carrier without prior notice to passengers, Consignors, Consignees, provided that none of such changes is applied after the conclusion of an agreement for the carriage of passengers by air. , contracts for the carriage of goods by air. In this case, the changes to this regulation come into force from the moment of approval. These rules may be amended in connection with the requirements of the current legislation of the Russian Federation, international treaties, agreements on air traffic.

1.3.2. Representatives of the Carrier, as well as Agents (General Agent) providing services on its behalf and performing air carriage of passengers, baggage and cargo do not have the right to change or cancel the provisions of the rules for air carriage established by the Carrier.

Conditions for the carriage of passengers, baggage and cargo by air

Article 2.1. Contract for the carriage of passengers and goods by air

2.1.1. Air carriage of passengers, baggage and cargo is carried out by the Carrier on the basis of the Air Carriage Agreement in compliance with these rules.

2.1.2. Under the contract for the carriage of passengers by air, the Carrier is obliged to transport the passenger of the aircraft to the point of destination with the provision of a seat on the aircraft flying along the route indicated in the Ticket, and in the case of air carriage of baggage, also deliver the baggage to the point of destination and issue it to the passenger or an authorized person. baggage claim to a person. The delivery time for the passenger and baggage is determined by the timetable established by the Carrier and these rules. The passenger of the aircraft is obliged to pay for air carriage, and if he has baggage in excess of the established free or baggage allowance, also pay for the carriage of this baggage.

2.1.3. Under the contract for the carriage of goods by air, the Carrier is obliged to deliver the cargo entrusted to him by the Shipper to the destination and issue it to the person authorized to receive the cargo (Consignee), and the Shipper undertakes to pay for the air carriage of the cargo.

2.1.4. Each contract of air carriage and its conditions are certified by a carriage document issued by the Carrier or the Agent (General Agent).

2.1.5. The carriage of passengers, baggage and cargo carried out from the airport of departure to the airport of destination by several Carriers under one carriage document (including the additional carriage or payment documents issued together with it) is considered as a single carriage, regardless of whether there have been transfers or transhipments. cargo or interruption in transportation.

Article 2.2. Shipping documentation

2.2.1. Each air carriage agreement and its terms are certified by carriage documents issued by the Carrier or its Agents (General Agent).

2.2.2. Transportation documents are:

• when transporting a passenger (and baggage) - a Ticket (and baggage check);
• for the carriage of payable baggage - a receipt for payment of excess baggage;
• when transporting cargo - Air waybill;
• when the passenger, the Consignor and the Consignee pays fees and charges for the services provided, related to the performance of the air carriage agreement - Miscellaneous Charges Order (MCO), Electronic Multipurpose Document (EMD).
• Registration of shipping documents is carried out by entering the necessary data into the electronic or paper form of the shipping document in manual, automated or electronic mode. The ticket can be issued in electronic form or on paper.

Article 2.3. Scheduled air transportation and charter flights

2.3.1. Air transportation of passengers, baggage and cargo between settlements(airports) on the route of transportation can be carried out on a regular and irregular (charter) basis.

2.3.2. Performance regular transport produced according to the published schedule.

• departure airport;
• destination airport;
• the airport (s) located (s) along the route of transportation, in which, according to the schedule of aircraft movement, the landing of the aircraft is envisaged;
• carrier code;
• flight number;
• days of the week of the flight;
• arrival time (local);
• the period of the flight;
• aircraft type (s).

Aircraft timetables may also contain other information.

2.3.4. The information set forth in the passenger Ticket and baggage check (Air Waybill) must correspond to the information published in the timetable at the time of registration of the indicated transportation documents.

2.3.5. The schedule is subject to change by the Carrier without prior notice to passengers and Shippers. The carrier may cancel, postpone or delay the flight specified in the Ticket or the Air Waybill, change the aircraft and change the route of transportation if flight safety and security conditions so require, as well as at the request of the competent state authorities.

2.3.6. In the event of a change in the timetable for the movement of aircraft, the Carrier will take possible measures to inform passengers, Shippers with whom an agreement for the carriage of passengers by air, an agreement for the carriage of goods by air has been concluded, about changing the timetable of aircraft by posting such information on its own website www.s7.ru, and also - in other ways, if such will be possible in each specific case.

2.3.7. The carrier undertakes to take all reasonable measures in his control to timely perform the carriage in accordance with the concluded contract of carriage.

2.3.8. If it is impossible to deliver a passenger or cargo on the flight specified in the passenger Ticket (Air Waybill), and if such impossibility is not caused by a violation by the passenger or the Consignor (Consignee) of these rules of carriage and / or the conditions of the contract of carriage, the Carrier, in agreement with the passenger or Consignor (Consignee) ) maybe:

• carry out the carriage of this passenger or cargo on another flight to the destination indicated in the carriage document;
• transfer it for transportation to another Carrier;
• arrange transportation by other means of transport;
• make a refund in accordance with the air transportation rules established by the Carrier

2.3.9. The carrier is not responsible for errors, distortions or omissions in schedules published by others. legal entities without agreement with the Carrier.

2.3.10. The performance of charter flights by the Carrier is carried out in accordance with the aircraft charter agreement concluded between the Carrier and the charterer. Under this agreement, the Carrier undertakes to provide the charterer for a fee all or part of the carrying capacity of one or more aircraft for one or more flights for the carriage of passengers, baggage and cargo.

2.3.11. The Carrier performs charter flights on the basis of a previously agreed flight plan in compliance with the conditions of carriage, which are stipulated by the contract charter transportation.

2.3.12. The Carrier, through the aircraft charterer, informs the passenger (Consignor) about the conditions of charter carriage and the need to comply with the Carrier's carriage rules.

Article 2.4. Transportation route, change of route, date and time of departure

2.4.1. Transportation of passengers, baggage and cargo is carried out between the settlements indicated in the transportation documents. A change in the settlement (points) of the transportation route specified in the transportation documents may be made by agreement between the Carrier and the passenger (Consignor), and unless otherwise provided by an international treaty of the Russian Federation.

2.4.2. If the Carrier cannot perform carriage between settlements specified in the carriage document, it can offer the passenger (Consignor) a different route of carriage, and if the passenger (Consignor) refuses carriage on this route, refund the cost of carriage in accordance with these rules.

2.4.3. If the passenger (Consignor) changes the route (date and time) of transportation, the Carrier may recalculate the cost of such transportation.

Article 2.5. Provision of services and information

2.5.1. The Carrier (including through the Service Organization) ensures the provision of services to passengers (Shippers) at airports and other transportation registration points, points of sale of transportation, on board the aircraft, services related to the implementation and provision of air transportation. The services provided should be aimed at high-quality service for passengers, consignors and consignees. The services of the Carrier or the Service Provider are rendered free of charge or on a reimbursable basis.

2.5.2. The Carrier or the Handling Organization at the airport provides the following services free of charge:

• check-in of passengers and baggage on the route and for the flight specified in the carriage document, as well as special control of the aviation security of passengers, baggage and cargo;
• delivery of departing (arriving) passengers from the terminal building to the aircraft (from the aircraft), their boarding and disembarkation upon arrival at an intermediate airport, transfer airport or destination airport;
• delivery of baggage and cargo to the aircraft and back, its loading on the aircraft and unloading from the aircraft;
• carrying out customs, border, and, if necessary, sanitary-quarantine, visa, immigration, veterinary and quarantine phytosanitary control during international transportation;
• accommodation of passengers with children in the room of the mother and child (if such a service can be provided by the service organization at a specific airport);
• two phone calls or two e-mail messages in case of a flight delay of more than two hours;
• provision of soft drinks in case of flight delay for more than two hours;
• provision of hot meals to passengers in the event of a departure delay of more than four hours and then every six hours during the daytime and eight hours at night;
• accommodation of passengers in a hotel in case of a departure delay of more than eight hours in the daytime and more than six hours at night;
• delivery of passengers from the airport to the hotel and back in cases where the hotel is provided free of charge;
• organization of luggage storage.

2.5.3. The carrier provides the following information at no additional charge on its own website www.s7.ru and at points of sale of transportation (if applicable):

• on the time of departure and arrival (departure and arrival) of aircraft performing transportation according to the schedule;
• on the rules for the carriage of passengers, baggage and cargo, including the free baggage allowance, items and things prohibited for carriage by air and other special conditions of carriage in the amount established by these Carrier's rules of carriage;

2.5.4. The Carrier or the Service Provider provides the following information at the airports of transportation:

• on the time of departure and arrival (departure and arrival) of aircraft performing transportation according to the schedule (flight plan);
• on the place and time of the beginning and end of the check-in of passengers and baggage for the flight indicated in the carriage document;
• about the time of boarding passengers on the aircraft performing transportation according to the schedule (flight plan);
• about the delayed aircraft performing transportation according to the schedule (flight plan) and the reasons for their delays;
• on the schedule of flights, the cost of air transportation on the routes performed, including on preferential terms for the carriage of children and other categories of passengers;
• on the rules for the carriage of passengers, baggage and cargo, including the free baggage allowance, items and things prohibited for carriage by air and other special conditions of carriage;
• on the addresses of the points of sale and the rules for the sale and booking of transportation;
• on the rules and procedure for screening passengers, baggage, cargo at airports;
• on the rules for the passage of passengers on the following international flights, customs, border control and other administrative formalities;
• The Carrier may provide passengers, Consignors (Consignees) with other information in accordance with these rules.

2.5.5. The provision of information on the execution of carriage documents in the name of a specific passenger (for cargo), on the check-in at the airport of departure, on departure and arrival is carried out only on the basis of written requests from state bodies or enterprises, institutions and organizations, as well as citizens, if these requests are deemed justified and legal.

Article 2.6. Aircraft capacity booking

2.6.1. Reservation of the carrying capacity (passenger seat, tonnage, volume) on the Carrier's aircraft is a necessary condition for the passenger and the Consignor for the carriage of passengers, baggage and cargo by air.

2.6.2. Carrying capacity reservation is made by the Carrier or the Agent (General Agent).

2.6.3. Reservation of the carrying capacity for the passenger and his baggage can be carried out both by direct contact of the passenger to the Carrier or the Agent, and by phone, fax, e-mail, Internet, as well as using other types of communication.

Reservation of the carrying capacity for the cargo is carried out by direct contact of the Consignor to the Carrier or its Agent (General Agent), and by phone, fax, e-mail, Internet, as well as using other types of communication. Prior to booking the carrying capacity for the cargo, the Agent (General Agent) checks the cargo to determine if the cargo or its part is classified as dangerous goods. The Carrier makes a decision on the possibility and / or conditions of cargo carriage based on the results of such verification by the Agent (General Agent).

2.6.4. The booking of the carriage capacity is valid only if it is entered into the Carrier's booking system, made in accordance with the rules established by the Carrier, and does not contradict the terms of the contract of carriage.

2.6.5. The possibility of changing or canceling the booking of the carrying capacity on the aircraft may be limited in accordance with the fare application rules established by the Carrier.

2.6.6. After the expiration of the time limit for storing the reservation in the reservation system, the order is canceled without warning.

2.6.7. When booking the carrying capacity, the Carrier does not provide the passenger with a specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to a passenger is indicated by the Carrier or the service organization when checking in the passenger and his baggage at the point (airport) of departure.

2.6.8. The Carrier or the Agent (General Agent), when booking the carriage of transfer cargo, must receive confirmation of the booking of the carrying capacity at all sections of the carriage of cargo, including those carried out by other Carriers.

2.6.9. Reservation of the carrying capacity for the passenger and the Consignor, execution of the carriage document for the carriage of the passenger, baggage and cargo shall be made within the time limits established by the rules for applying the Carrier's tariffs.

2.6.10. The booking of the carriage capacity for the passenger is considered preliminary until the Carrier or its Agent has issued the passenger with the issued carriage document.

2.6.11. The Carrier has the right to cancel the booking of the carrying capacity without informing the passenger if the passenger has not paid for the booking within the specified time limit or has not fulfilled other conditions established by the Carrier's fare rules.

Reservation of the carrying capacity for cargo is canceled without warning the Shipper in the following cases:

• 1) if the Consignor has not made payment for the carriage of the goods within the prescribed period and he has not drawn up a carriage document for the carriage of goods;
• 2) if the Consignor has not presented the goods for carriage within the period specified by the Carrier or the General Agent;
• 3) if the Consignor presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to the border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and / or the legislation of the country, to the territory, from the territory or through the territory of which the transportation is carried out, or the cargo does not meet the requirements established by the regulatory legal acts of the Russian Federation and these Rules.

2.6.12. The Carrier, in special cases established by the Carrier's Air Carriage Rules, has the right to require the passenger or the Consignor to confirm the previously made booking of the carrying capacity for him according to the declared route, date and time of departure, as well as the class of service on board the aircraft.

Article 2.7. Information about passenger, baggage and cargo

2.7.1. When booking capacity on an aircraft, a passenger or Consignor must provide the Carrier or its Agent (General Agent) with information on the route of transportation, date and time of departure, the required number of reserved seats, class of service on board the aircraft, current citizenship, special conditions for carriage of the passenger, and baggage, contact details (phone or other contact method for informing him), information about the data of the Consignor and Consignee, the name of the cargo, the estimated date of dispatch, gross weight and volume of cargo, dimensions of each package, the number of packages, conditions of handling the goods, properties of cargo requiring special conditions or precautions during its transportation, storage and handling.

2.7.2. Special conditions when booking a carriage capacity, requiring agreement with the Carrier, is the carriage of:

• 1) a passenger with a child under 2 years old;
• 2) a child who is not accompanied by an adult passenger or passenger who, in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity before he reaches the age of eighteen, who will be transported under the supervision of the carrier;
• 3) a seriously ill passenger;
• 4) a patient on a stretcher;
• 5) a deaf passenger without an accompanying person;
• 6) a visually impaired passenger with a guide dog;
• 7) an unaccompanied passenger, deprived of sight and / or hearing, who will be transported under the supervision of the carrier;
• 8) a passenger whose ability to move while using air transport is limited (hereinafter referred to as a passenger with reduced mobility) and / or whose condition requires special attention during servicing;
• 9) a passenger with a weapon and / or ammunition;
• 10) baggage in excess of the free baggage allowance established by the carrier;
• 11) baggage, the dimensions of one piece of which, when packed, exceed two hundred and three centimeters in the sum of three dimensions;
• 12) baggage, the weight of one piece of which exceeds thirty two kilograms;
• 13) baggage that must be carried only in the cabin of the aircraft
• 14) cargo containing currency in banknotes or coins, stocks, bonds and other securities, credit and bank cards, jewelry, precious or semi-precious stones, including industrial diamonds (hereinafter - valuable cargo);
• 15) cargo with declared value;
• 16) items and substances subject to deterioration after a certain storage period or under adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable goods);
• 17) items or substances that are capable of posing a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);
• 18) heavy cargo;
• 19) oversized cargo;
• 20) bulk cargo;
• 21) dogs, cats, birds and other small indoor (domesticated) animals (hereinafter - indoor animals (birds));
• 22) animals, birds, insects, fish, etc. (hereinafter - living creatures);
• 23) cargo requiring special conditions of carriage;
• 24) human and animal remains.

2.7.3. The Carrier does not have the right to transfer information received from the passenger / Consignor to third parties, except as provided for in clause 2.7.4 and the current legislation of the Russian Federation.

2.7.4. The carrier has the right to process the personal data of the passenger / shipper, which is communicated by the passenger in any form when booking, issuing a ticket, as well as when changing the conditions of carriage, or voluntarily refusing to transport in accordance with subparagraph 5 of paragraph 1 of article 6 of the Federal Law No. 152 " on personal data "of the Russian Federation to conclude a contract of carriage at the initiative of a passenger (subject of personal data). The processing of personal data of a passenger in the context of these Rules means any action (operation) or a set of actions (operations) performed by the Carrier as part of the fulfillment of its obligations under the contract of carriage, using automation tools or without using such means with personal data, including collection, recording , systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

2.7.5. In the context of these rules, the personal data of a passenger means:

• Full Name;
• passport data;
• residence address;
• contact phone number;
• e-mail address and other data specified by the passenger when booking and arranging transportation.

2.7.6. The fact of the conclusion of the contract of carriage confirms the consent of the passenger / consignor:

• a) with the transfer of his personal data to the automated booking and registration system of passengers, and other automated systems (including in cases where such transfer is a cross-border transfer of personal data in accordance with Article 12 of the Federal Law No. 152-FZ "On personal data ");
• b) with the fact that the Carrier has the right to authorize its Agents, or other persons involved in the process of selling or providing transportation on behalf of the Carrier, to process the personal data of the passenger / consignor.

Article 2.8. Cancellation of reservations on sections of the transportation route

The carrier has the right to cancel the booking of the carrying capacity on each subsequent segment of the transportation route without notifying the passenger if the passenger did not use the booked one. passenger seat on any part of the transportation route, and did not inform the Carrier about his intention to continue transportation.

Article 2.9. Tariffs, taxes, fees and discounts

2.9.1. The air carriage rate is applied only to pay for the carriage of a passenger, his baggage and cargo from the point of departure to the point of destination and is set by the Carrier.

2.9.2. If the passenger voluntarily changes the route after the start of the carriage, a new ticket is issued at the rate corresponding to the new carriage. Tariff for new transportation is recalculated from the starting point of carriage valid on the day of carriage commencement, unless otherwise provided by the Carrier's fare rules (subject to the provisions of clause 1.2.3.) If the fare for the new carriage is less than the original fare, then the difference between them is debited to the MCO (EMD) for return to the place of purchase of the original Ticket.

2.9.3. The procedure for calculating taxes and fees subject to withholding from passengers is established by the relevant state authorities and / or the Carrier and is communicated to passengers at points of sale when registering transportation. Any tax or fee is paid by the passenger in excess of the fare, unless otherwise provided by the Carrier's fare rules.

2.9.4. The procedure for calculating taxes and fees subject to withholding from passengers is established by the relevant state authorities and / or the Carrier and is communicated to passengers at points of sale when registering transportation. Any tax or fee is paid by the passenger in excess of the fare, unless otherwise provided by the Carrier's fare rules.

2.9.5. Discounts to air carriage fares are established by the Carrier's fare application rules, developed on the basis of the current legislation of the Russian Federation and regulatory documents of the federal executive body in the field of civil aviation.

2.9.6. Fares, taxes and charges are paid by the passenger (Consignor) in the currency of the country in which the carriage document is issued or in another currency set by the Carrier, if this does not contradict the currency regulation rules of the country of sale.

2.9.7. If payment for carriage is made in a currency other than the currency of publication of the fare, then the calculation of the equivalent in the currency of payment is made on the basis of the rate published in the booking systems in effect at the time of registration of the carriage. In this case, the amount of the equivalent of payment of the tariff is additionally regulated by the Carrier.

Carriage of passengers

Article 3.1. Ticket and baggage check

3.1.1. A ticket and baggage check (hereinafter referred to as the Ticket) is a carriage document certifying the conclusion of an air carriage agreement between the Carrier and the passenger. Each passenger is issued a separate Ticket or (if necessary) a Ticket and additional ticket (s) issued together with it, in which the number of the Ticket for which he (s) is issued is indicated ...

3.1.2. The Paper Ticket must consist of:

• flight (flight) and passenger coupons;
• information pages containing information on the conditions of the contract for the carriage of a passenger and his baggage on domestic (international) air lines, the basic rights, obligations and responsibilities of the Carrier and the passenger, on objects and substances prohibited for carriage, as well as other information necessary for the passenger.

An e-Ticket must consist of:

• electronic flight (flight) coupons;
• itinerary receipt.

3.1.3. The passenger can receive the issued Ticket or the itinerary / receipt of the electronic Ticket directly at the point of sale of transportation of the Carrier and its Agent, or choose the delivery method agreed with the Carrier or the Authorized Agent, or receive the itinerary / receipt of the electronic Ticket on their own in the manner established by the Carrier or the Authorized Agent.

3.1.4. The passenger ticket must contain the name and surname of the passenger (in full), the number of the passenger's identity document.

3.1.5. Passenger Ticket coupons contain information reflecting the conditions of carriage of a passenger and his baggage between the points indicated in it on a specific route of carriage. A Ticket issued for a Passenger of a charter flight does not indicate the amount of payment for the carriage of passengers, baggage, and cargo carried out under a charter agreement.

3.1.6. The ticket is issued to the passenger only after payment of the cost of transportation at the rate established by the Carrier. A passenger is allowed for carriage only upon presentation of a duly issued Ticket containing the corresponding flight coupon, other unused flight coupons and a passenger coupon (for paper tickets only). The Passenger is obliged to keep the Ticket and all unused flight coupons throughout the trip and present them to the Carrier or the service organization at any time upon his request.

3.1.7. Changes in a passenger Ticket at the request of a passenger are allowed with the consent of the Carrier and are made by the Carrier or its Authorized Agent (Agent) at the place of purchase of the Ticket, in accordance with the rules for applying the Carrier's fares and during the validity period of such a ticket.

3.1.8. You can change the date, flight number and departure time in the flight coupon of the Ticket by pasting a "sticker" on the corresponding flight coupon (for a paper ticket) or by reissuing the Ticket with payment of fees in accordance with the Carrier's fare rules. Pasting a "sticker" on the first flight coupon is prohibited. Sticking a "sticker" on a "sticker" is prohibited. If the expiration date of the Ticket is changed, the "sticker" is not pasted, the Ticket is reissued.

3.1.9. The carrier or service organization is obliged to indicate in the baggage receipt, which is part of the Ticket, certifying the acceptance of baggage for carriage, the number of pieces and the gross weight of baggage, except for the items specified in clause 4.4.6 of these Rules. If a passenger has a Ticket in electronic form, information on the number of pieces and / or weight of baggage, except for the items specified in clause 4.4.6 of these Rules, shall be entered electronically in the automated system of passenger check-in and baggage check-in

Article 3.2. Lost, damaged or invalid Ticket

3.2.1. A passenger is allowed for carriage if he has a duly issued Ticket.

3.2.2. The carrier may not admit a passenger to carriage pending clarification of the fact of concluding a passenger carriage agreement if:

• any part of a paper Ticket is damaged;
• coupons of a Ticket issued in paper form have corrections not confirmed by the Carrier (Agent) in the prescribed manner;
• there is no corresponding flight coupon of the Ticket issued in paper form;
• the corresponding flight coupon of the Ticket issued in electronic form has a status not intended for flight;
• A ticket issued in paper form (flight and passenger coupons) does not have the Carrier's (Agent's) validator mark;
• The ticket, issued in paper form, is declared by the Passenger as lost;
• the presented Ticket was previously declared lost (stolen) or found to be counterfeit.
• in case of failure to provide, at the request of the Carrier, a copy of the Passenger's bank card from which the payment for a specific Ticket is made, or the authorization code for the transaction on the Passenger's bank card for which the Ticket was paid, within the framework of protection against illegal use of bank cards and facts of electronic fraud.

3.2.3. The carrier is obliged to take all reasonable measures in his control to establish the fact of the conclusion of a contract for the carriage of a passenger.

3.2.4. If it is established that the contract for carriage by air has not been concluded, then the Ticket is invalidated and the passenger is not allowed for carriage. A ticket declared invalid is canceled by the Carrier (Authorized Agent) with the drawing up of an act stating the reasons for the invalidation of the Ticket.

3.2.5. A duplicate of a Ticket issued in paper form is issued only after establishing the fact of concluding an air carriage agreement and on condition that the Passenger provides information regarding the lost or damaged Ticket (place of purchase, date of purchase, route, flight number, date of departure).

3.2.6. In some cases, such as registration of carriage on the forms of Interline partners, on forms of TCH, ARC or BSP, when registering carriage in booking systems other than the Carrier's booking system, including on the Carrier's own forms without issuing an automated mask, when the passenger applies less than 3 hours before the end of check-in for the flight, the process of establishing the fact of concluding an air carriage agreement may require a certain amount of time, and therefore the passenger is advised to contact the Carrier for any problems with the Ticket form in advance. The carrier undertakes to make all possible reasonable efforts to find out the fact of the conclusion of the contract of carriage, but is not responsible if such a fact cannot be established due to the failure to provide the necessary information by Interline partners, BSP, ARC agents, TCH employees. If the fact of the conclusion of the Carriage agreement is established after the end of boarding, the Carrier will provide this passenger with carriage along the route of incomplete carriage on the next flight on which there is free space and carrying capacity in the same class of service that corresponds to the paid fare, in accordance with the rules of the applied tariff.

3.2.7. A duplicate Ticket is an exact copy of the originally issued Ticket and is valid for carriage on the original route. A duplicate of a Ticket is issued only for unused sections of transportation and provided that the validity period of the originally issued Ticket has not expired by the time the application for a duplicate is submitted. After issuing a duplicate, it is possible to change the departure dates in accordance with the rules for the application of fares by pasting a "sticker" and, if necessary, issuing an MCO.

3.2.8. The receipt for payment of excess baggage and the order for miscellaneous charges lost by the passenger are not restored, duplicates are not issued for them.

3.2.9. If the Carrier or the Authorized Agent of the Carrier does not have the opportunity to issue a duplicate Ticket, the passenger may be offered to purchase a new carriage document, subject to the purchase of a new carriage document for the same route (or part of the route) and tariff document and return Money”, (Except for cases when the lost Ticket was issued on the form of an interline partner). After establishing the fact of the conclusion of the initial contract of Carriage, the Carrier will return the amount of money overpaid for the carriage to the passenger. Refunds are made through the Carrier's Offices or on his behalf through the offices of the Authorized Agent in accordance with these Rules, the terms of the contract of carriage, as well as other internal rules and technologies of the Carrier.

3.2.10. A passenger in respect of whom the fact of the conclusion of an air carriage agreement with the Carrier was established after the actual departure of the corresponding flight on which the passenger was supposed to fly, the latter may be offered to either use the carriage on the route of uncompleted carriage on the next flight on which there is free space and capacity in the same class of service, which corresponds to the paid fare, or refund money for uncompleted transportation (in the amount that would have been paid to the passenger in case of voluntary refusal of transportation) in accordance with the rules of the applicable fare and in the manner established by the Carrier. Refunds for uncompleted carriage on a lost Ticket issued on the forms of the interline partner are made in the manner established by the interline partner.

Article 3.3. Passenger Ticket Transfer

3.3.1. The ticket is not subject to transfer and use by another person, unless otherwise provided by the legislation of the Russian Federation. In case of presentation of a Ticket issued in paper form by a person not indicated in the Ticket, the Ticket is withdrawn by the Carrier and its value is not returned to the bearer. In this case, the Carrier draws up an act indicating the reasons for the withdrawal of the Ticket. Refunds of the Ticket for fully or partially unused carriage to a person not indicated in the carriage document shall be made upon presentation of a power of attorney from the person indicated in the carriage document, certified in accordance with the procedure established by law.

3.3.2. When using a passenger Ticket or receiving a refund of the cost of carriage by another person not specified in the carriage document, the Carrier shall not be liable to the passenger who is therefore entitled to this carriage on the carriage document.

Article 3.4. Passenger Ticket validity period

3.4.1. A ticket issued to a passenger at a normal fare is valid for carriage for one year from the date of commencement of carriage, and if none of the flight coupons are used or the Ticket is issued with an open date, then within one year from the date of issue of the Ticket.

3.4.2. A ticket issued to a passenger at a special fare is valid for the period established by the rules of the applied fare of the Carrier.

3.4.3. A Ticket may be accepted for exchange or refund in accordance with the Carrier's fare rules and during the validity period of such a Ticket.

3.4.4. A ticket issued at a special fare can be accepted in exchange for an additional payment of up to high tariff in accordance with the requirements and conditions of the rules of the applied fare for the originally issued Ticket, unless otherwise stipulated by the rules for the application of this fare. In this case, the validity period of the Carrier's obligation, certified by the newly issued Ticket, is calculated according to the first flight coupon of the old Ticket, if the carriage has begun, or from the date of issue of the newly issued Ticket, if none of the flight coupons of the old Ticket has been used. The surcharge is calculated for the entire route (there and back) at the tariff in effect at the time of reissuance, unless otherwise provided by these Carrier rules and / or the Carrier's tariff application rules. In this case, the cost of the old Ticket paid by the passenger shall be counted towards the cost of the newly issued Ticket to the passenger.

3.4.5. Each flight coupon of the Ticket is valid for the carriage of a passenger between the points indicated in it for the corresponding class of service. If the Ticket is issued with an open date of return departure, then the booking of a passenger seat on board the aircraft on the declared date of departure is made subject to the availability of free seats in this class reservations within the validity period of the passenger Ticket.

3.4.6. The Carrier may extend the validity of the contract of carriage certified by the Ticket without charging the passenger an additional charge if:

• The carrier canceled the flight specified in the passenger's carriage document;
• The carrier did not carry out the carriage of the passenger at the time indicated in the carriage document in accordance with the schedule (flight plan);
• c) The carrier did not land the aircraft at the destination airport specified in the passenger's carriage document;

3.4.7. If the passenger was unable to complete the commenced flight within the validity period of the Ticket due to his or her illness or illness of a family member traveling with him on the aircraft, the passenger has the right to request the Carrier to request a corresponding change in the validity of the contract of carriage, and the Carrier, acting in accordance with with the provisions of these rules of the Carrier and the FAP, will extend the term of the contract of carriage, taking into account the content of the medical documents provided by the passenger.

3.4.8. If a passenger who has a Ticket with an open departure date makes a request to book a carriage, and the Carrier is unable to provide a passenger seat and carrying capacity during the validity period of the ticket, then the Carrier or an Authorized Agent must make a reservation for the next flight on which there is a free passenger seat and carrying capacity of the class of service that corresponds to the paid class of service.

Article 3.5. Check-in of passengers and baggage before departure

3.5.1. A passenger who has a Ticket must go through the check-in and baggage check-in procedure, as well as aviation security control at the airport of departure or another point established by the Carrier. When transported by international route the passenger must also go through customs, border, and, if necessary, sanitary and quarantine, immigration, veterinary, quarantine phytosanitary and other types of control.

3.5.2. The passenger must arrive in advance at the place of registration of the Ticket and baggage to go through the established pre-flight formalities (check-in procedures, payment for excess baggage, security screening, customs, border and other formalities, registration of exit and entry documents), as well as boarding and loading baggage on board aircraft. Check-in for Siberia Airlines flights at the airport ends 40 minutes before the flight departure time. The start and end time of check-in at the city terminal is set separately and communicated to the Passenger when the Tickets are issued. The end time of check-in at the city terminal is set taking into account the time required for the delivery of the passenger and baggage to the airport of departure for boarding the aircraft. The end time of boarding the aircraft is set at each airport, depending on its capabilities, and is communicated to the passenger at check-in.

3.5.3. In order to ensure the safety of the flight, passengers, baggage, including things carried by the passenger, and cargo undergo mandatory pre-flight screening, and, if necessary, post-flight screening. is carried out at the airport by authorized officials of the aviation security services and employees of the internal affairs body on transport involved in pre-flight and post-flight inspections. Passengers with diplomatic status, possessing diplomatic immunity, as well as couriers accompanying correspondence, undergo inspection on a general basis, except in cases where stipulated by the legislation of the Russian Federation. Passengers with disabilities (on crutches, in wheelchairs, on stretchers, passengers with implanted devices that stimulate cardiac activity) are subject to manual screening, and the persons accompanying them are screened on a general basis. Carrying out a pre-flight inspection does not exclude the possibility of a search in the course of operational search, criminal procedure and other activities by authorized persons in the manner prescribed by the legislation of the Russian Federation. When flying aircraft, pre-flight inspection is carried out after the registration of passengers, the implementation of border, customs, sanitary-quarantine, immigration, veterinary, quarantine phytosanitary and other types of control. If the Passenger refuses to be inspected, the Carrier has the right to terminate the air carriage agreement unilaterally, with reimbursement of the payment for carriage in accordance with these Carrier's rules and the Carrier's tariff application rules.

3.5.4. A passenger must submit an identity document to go through the check-in and baggage clearance procedure. Passenger's identity documents are:

• passport of a citizen of the Russian Federation;
• foreign passport of the Russian Federation, general civil passport, diplomatic passport, service passport;
• national passport of a foreign citizen;
• residence permit of the Russian Federation for stateless persons;
• birth certificate for citizens of the Russian Federation up to 14 years old;
• seaman's passport (seaman's identity card) for travel on duty;
• temporary identity card of a citizen of the Russian Federation;
• a certificate of return to the country of which the passenger is a citizen;
• identity card of an officer, warrant officer of the Russian Federation or CIS countries, except for Georgia;
• a military ID of Russian servicemen serving on conscription or under a contract, with a mark on the passage of service;
• travel document of stateless persons, refugees;
• international UN pass for business travel;
• certificate of a deputy of the State Duma and the Federation Council of the Federal Assembly of the Russian Federation (for domestic Russian transportation);
• certificate of release from places of deprivation of liberty for persons released from places of deprivation of liberty;
• a certificate issued to a convicted person who has received permission for a long or short-term trip outside the prison.

Also, if necessary, the passenger must have with him documents certifying the special conditions for the carriage of this Passenger and his baggage (power of attorney for a child, medical certificate, veterinary certificate, etc.) If the Passenger intends to present another document at check-in, than the one on the basis of which the Ticket was issued, the Passenger, in advance (no later than the start of check-in for the relevant flight) before check-in for the flight, must contact the Carrier or the Authorized Agent to make changes to the ticket and the automated booking system regarding identity document, and the Carrier or the Authorized Agent are obliged to take actions to make these changes.

3.5.5. Transfer passengers, airport (point) of departure and airport (point) of transfer, which are located on the territory of the Russian Federation, and airport (point) of destination outside the customs territory of the Customs Union, at the airport of initial departure, prior to the start of baggage check-in, must inform the Carrier or Service Organization about the presence in the baggage of goods subject to customs declaration in writing and the need to present his transfer baggage at the transfer airport for customs declaration in writing.

If the transfer passenger has not declared the presence in the baggage of goods subject to mandatory written declaration and the need to present his transfer baggage at the transfer airport for customs declaration in writing, in accordance with customs legislation, the baggage is checked out to the airport (point) of destination and presented by the Carrier or The serving organization to the customs authority for the implementation of customs control at the transfer airport.

3.5.6. At check-in, the passenger is issued a boarding pass, which indicates the passenger's initials and surname, flight number, departure date, end time of boarding the flight and number seat on board the aircraft. If necessary, the boarding pass may additionally contain other information.

3.5.7. Passenger boarding on board the aircraft is made upon presentation by the passenger boarding pass on the corresponding flight.

3.5.8. In case of international transportation, the passenger must have the exit, entry and other documents required in accordance with the legislation of the country, to the territory, from the territory or through the territory of which the transportation will be carried out, in accordance with the established procedure.

3.5.9. A passenger who is late by the time of the end of check-in or boarding the aircraft is not allowed to be carried on this flight.

3.5.10. The Carrier is not responsible for the issues of the Passenger's relationship with government services (customs, border, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stopover or entry. However, the Carrier has the right to check all the necessary documents during check-in until the Passenger and his baggage are accepted for carriage.

Article 3.6. Serving passengers on board the aircraft

3.6.1. The carrier on board the aircraft must have trained personnel sufficient in number to carry out passenger services, including first aid, and ensure flight safety in accordance with the current rules and regulations of civil aviation.

3.6.2. The carrier on board the aircraft must ensure:

• informing passengers about flight conditions and rules of conduct on board the aircraft;
• informing passengers about the location of the main and emergency exits, as well as about the conditions for leaving the aircraft in emergency situations;
• informing passengers about the location of personal protective equipment and inflatable ladders in the aircraft cabin;
• provision of soft and / or hot drinks and meals;
• first aid.

3.6.3. The carrier on board the aircraft provides the passenger with a range of services depending on the type and equipment of the aircraft, the duration of its flight, the time of day during which the flight takes place, as well as the class of service specified in the transportation document. The carrier provides the following services to the passenger:

• information and reference service;
• personalized service;
• medical service;
• maintenance of soft equipment and means for the convenience of passengers in flight;
• serving drinks and / or meals;
• service by periodicals.

3.6.4. On board an aircraft during a horizontal flight, passengers are provided with meals free of charge or for an additional fee (about which the relevant information will be posted on the Carrier's website) in accordance with the class of service, type of aircraft and taking into account the duration of the flight and time of day. The carrier reserves the right to serve passengers with a “cold meal” diet regardless of the time of day and duration of the flight on aircraft, the type of which does not allow the use of specialized equipment on board, which is necessary for serving passengers with hot meals in accordance with flight safety standards.

3.6.5. Smoking on board the aircraft is strictly prohibited, including the use of electronic cigarettes. On the territory of the airport, smoking is allowed only in specially designated areas.

3.6.6. Rules of Conduct for Passengers on Board an Aircraft Passengers, while on board an aircraft, have the right to:

• require the provision of all services provided for by the terms of the air carriage agreement;
• if their life, health, honor and dignity are in danger, contact the airline employees and demand their protection.

Passengers, while on board the aircraft of the airline, are obliged to:

• unconditionally comply with the requirements of the aircraft commander and the recommendations of other crew members;
• place carry-on luggage and personal belongings in specially designated places;
• keep the seat belts fastened when the “Fasten seat belts” display is on (it is recommended to leave the seat belts fastened during the entire flight);
• observe generally accepted rules of conduct in public places.

Passengers, while on board the airline's aircraft, are prohibited from:

• create situations that threaten the safety of the flight or the life, health, honor and dignity of other passengers and aviation personnel - to allow any verbal abuse towards them, and even more so, physical violence;
• use alcoholic drinks other than those offered on board;
• smoke, including electronic cigarettes, during the entire flight;
• use rescue equipment without appropriate instructions from the crew;
• use during the entire flight video cameras, movie cameras, cameras, cameras, radio telephones, radios, radio transmitters, televisions, remote control toys, wireless network devices (radio telephones must be turned off regardless of where they are - in baggage or carry-on luggage);
• use laptop computers, portable computer printers, playback devices (tape recorders, CD and cassette players, and other laser devices), electronic toys, electric shavers, devices in the design of which LEDs;
• create conditions that are uncomfortable for other passengers and hinder the work of crew members;
• damage the property belonging to the airline and (or) remove it from the aircraft;
• get up and move around the cabin while taxiing the aircraft on the ground, climbing and descending with the “Fasten your seat belts” display on.

The liability of passengers for violation of these Rules is provided for:

• on domestic airlines of the Russian Federation - in accordance with the current legislation of the Russian Federation;
• on international airlines - in accordance with the requirements of international air law (in particular, the International Convention "On Crimes and Certain Other Acts Committed on Board the Aircraft", signed in Tokyo in 1963 and ratified in 166 countries, including the Russian Federation ; hereinafter - "Tokyo Convention") and the legislation in force in the state of landing, regardless of the state in which the aircraft used for the flight is registered or operated;
• if the perpetrator of an offense committed outside the Russian Federation, but directed against citizens or property of the Russian Federation, did not incur appropriate punishment abroad, then in accordance with Article 12 of the Criminal Code of the Russian Federation, he is subject to such punishment upon returning to the Russian Federation.

Article 3.7. Stopping a passenger on a transportation route

3.7.1. A passenger on the route of transportation can make one or several stops at any intermediate airport. The passenger must notify the Carrier or its Agent about the intention to make a stop when issuing a passenger Ticket and baggage check. This stop must also be reflected in the indicated carriage document. In the event that a passenger has a carriage document issued at a special fare, a stop along the transportation route is carried out subject to the restrictions or prohibition of stops provided for by the rules for the application of the corresponding fare. with the Carrier or its Agent, are indicated in the passenger Ticket and baggage receipt, are taken into account when calculating the cost of transportation, and for international carriage they are also allowed by the aviation (state) authorities of the country where these stops are supposed to be.

3.7.2. If, when issuing a passenger Ticket, the passenger did not declare a stop at an intermediate airport, but wished to make such a stop and stated this in this airport, then such a passenger can continue the flight only after making the necessary changes to the Ticket data (exchange of the Ticket) in accordance with these Carrier rules and the applicable Carrier fare rules, and the passenger must - before the start of the continuation of the flight - reimburse the Carrier for all and any actual losses of the Carrier (including, but not limited to, compensation that the Carrier has paid or will be obliged to pay to third parties in connection with such a delay in the flight) from the delay in the departure of the aircraft (flight) associated with the removal of its baggage from the aircraft, if it was checked in before the item originally indicated on the carriage document. An exception is the stopping of a passenger caused by his illness or illness of a member of his family traveling with him on this aircraft, or other force majeure circumstances that have arisen at the stopping point. The fact of the passenger's illness, which does not allow him to continue the carriage, must be confirmed by appropriate medical documents.

3.7.3. If the passenger was unable to continue the carriage further from the intermediate airport for reasons depending on the Carrier, the Carrier is obliged to send such a passenger to the destination by an aircraft performing the next scheduled flight. Additional charges and fees for the carriage of this passenger will not be charged.

Article 3.8. Transportation of passengers on preferential terms

3.8.1. Certain categories of citizens have the right to travel by air on preferential terms in accordance with the legislation of the Russian Federation and the rules for air transportation established by the Carrier.

3.8.2. Passengers who have a state benefit are issued a carriage document individually upon presentation of documents confirming the right to preferential carriage by air, established by the legislation of the Russian Federation and with the written permission of the Carrier.

Article 3.9. Transportation of children

3.9.1. An adult passenger or passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before reaching the age of eighteen, the aircraft has the right to carry one child under the age of two free of charge for domestic transportation or for international transportation - with a discount of ninety percent from the normal or special fare, if there are no special conditions for the application of the special fare, without providing a separate seat with the mandatory issuance of a Ticket. If a child under two years of age is provided with a separate seat at the request of the accompanying passenger, then such a child is transported at a discount of fifty percent of the normal or special fare, unless there are special conditions for the application of the special fare. as well as children from two to twelve years old are transported at a discount of fifty percent of the normal or special fare, if there are no special conditions for the application of the special fare, with the provision of separate seats for them.

3.9.2. When issuing a passenger Ticket and during the child's registration procedure, it is necessary to present to the Carrier a document confirming the child's age. The child's age is taken into account on the date of commencement of carriage from the initial point of departure indicated in the carriage document. The Carrier or its Agent must indicate the date of birth on the child's passenger Ticket.

3.9.3. In case of a change in the route and / or the date of departure of the flight after the start of carriage, the child's ticket is reissued at the air carriage fare at a discount corresponding to the age of the child on the date of commencement of carriage from the initial point of departure indicated in the carriage document, even if the child's age has changed by the time the carriage is reissued.

3.9.4. Departure of a minor child outside the Russian Federation is carried out in accordance with the legislation of the Russian Federation.

3.9.5. Unaccompanied children can be transported between the ages of 5 and 12 years who travel without parents and are not entrusted to any of the passengers. At the request of parents or guardians, and with the consent of the Carrier, such carriage may apply to children under the age of 16.

3.9.6. Unaccompanied children are accepted for carriage only after parents, guardians or relatives have filled in and signed the Application - Obligation to Carry an Unaccompanied Child. In case of international transportation, it is additionally necessary to have a notarized consent from the parents (guardians) for permission to transport their child on an international flight of the airline unaccompanied.

3.9.7. The carriage of unaccompanied children is allowed only with a confirmed booking of carriage and only on direct flights of the airline.

3.9.8. When transporting an unaccompanied child aged 5 to 12 years, 100 percent of the adult fare is paid.

Article 3.10. Transportation of sick passengers and passengers with disabilities

3.10.1. The passenger is obliged to determine the possibility of using air transport, based on the state of his health. The carrier is not liable to passengers, including sick passengers and passengers with disabilities, for possible consequences and / or deterioration of health associated with their air carriage, unless such consequences and / or deterioration of health were caused by culpable actions (inaction) of the Carrier.

3.10.2. The carriage of a passenger recognized by a court as legally incompetent is carried out at the request of parents, adoptive parents or guardians and accompanied by an adult passenger who is capable of ensuring the safety of the legally incompetent passenger and the safety of the people around him. The accompanying person must be an adult passenger or passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before he reaches the age of eighteen (which must be confirmed by the presentation of an appropriate document issued by a competent state body - a marriage registration certificate, a court decision).

3.10.3. Carriage of a seriously ill passenger or a sick person on a stretcher shall be accompanied by a person providing care for this passenger during the flight. The carriage of a passenger in a wheelchair, unable to move independently, is carried out accompanied by a person taking care of this passenger in flight or under the supervision of the Carrier in agreement with the Carrier and after the passenger has made a written application for carriage under the supervision of the Carrier.

3.10.4. The transportation of patients on a stretcher is carried out with the provision of seats on the aircraft with payment of the applicable fare in triple the amount and only with an accompanying person. Payment for the carriage of a stretcher patient, if the carriage has already begun, is carried out at an affordable economy class fare. The transportation of stretcher patients is carried out only in the economy class cabin.

3.10.5. The Carrier or its Agent, when transporting passengers in a wheelchair, seriously ill and sick on a stretcher, is obliged to inform in advance the point of destination (point of intermediate landing) about the carriage of such passengers in order to take the necessary measures to deliver them from (on board) the aircraft.

3.10.6. For sick passengers and passengers with disabilities, medicines, a wheelchair, crutches are transported free of charge and are not included in the free baggage allowance.

3.10.7. When a passenger is transported in an electric wheelchair, the electric wheelchair is transported on the aircraft as checked baggage (in excess of the free baggage allowance). The carrier must provide information to the destination or point of embarkation that there is a passenger with an electric wheelchair on board, so that they will be provided with a wheelchair upon arrival. This information includes the name of the passenger, the location of the electric wheelchair and separately located electric batteries.

3.10.8. A visually impaired passenger is transported with an accompanying person or accompanied by a guide dog, for which there must be a certificate of special training or under the supervision of the Carrier in agreement with the Carrier and after the passenger has completed a written application for transportation under the supervision of the Carrier.

3.10.9. When transporting a passenger who is blind and / or hearing impaired, the Carrier's Agent, when booking this passenger a seat on board the aircraft, must inform the Carrier about the carriage of such a passenger, in order to assist him in registering at the airport of departure and delivering him to and from the aircraft. ship at the destination airport.

3.10.10. When transporting a blind passenger accompanied by a guide dog, the dog is transported on the aircraft free of charge in the economy class passenger cabin in excess of the established free baggage allowance. The dog must have a collar and muzzle and be tied to the seat at the feet of the passenger he is accompanying.

3.10.11. In order to ensure flight safety, meet technical or operational requirements, the Carrier has the right to limit the number or refuse to transport a sick passenger or a passenger with a disability on any of its flights, even if there is a qualified escort.

3.10.12. The rules of this article do not apply to the carriage of sick passengers and passengers with disabilities by aircraft operating on special charter flights.

Article 3.12. Transportation of pregnant women

3.12.1. Pregnant women are accepted for carriage if they provide the Carrier with a medical certificate from a medical institution stating that there are no contraindications for air carriage on the date of the flight specified in the Ticket.

3.12.2. The carriage of pregnant women is carried out on the condition that the Carrier does not bear any responsibility to the Passenger for adverse consequences that may arise for the Passenger and the fetus during carriage and as a result of carriage.

Article 3.13. Transportation of deported passengers and passengers administratively expelled from the Russian Federation

The carriage of deported passengers and passengers who are denied entry into the territory of a foreign state and the Russian Federation is carried out in accordance with the legislation of the Russian Federation and international legislation in the field of civil aviation.

Article 3.14. Transportation of diplomatic couriers

3.14.1. Transportation of diplomatic couriers is carried out in accordance with the requirements of government agencies.

3.14.2. The diplomatic courier must have and present, at the request of the Carrier, documents confirming his special powers as a person accompanying special baggage (mail).

Article 3.15. Transportation of officials

3.15.1. The list of citizens served through the hall of officials and delegations is approved by the federal executive body in the field of civil aviation in agreement with the executive authorities of the constituent entities of the Russian Federation, and in the halls of officials and delegations at the airports of Moscow and the Moscow Region - by the Administrative Department of the President of the Russian Federation. Federation in agreement with the Federal Security Service of the Russian Federation.

3.15.2. Servicing of officials at the airport of departure, arrival, transit or transfer is carried out in special premises of the airport - the halls of officials and delegations (if any). The requirements for carrying out the established formalities when registering officials do not differ from the generally accepted ones.

3.15.3. Servicing of officials in the halls of official delegations is carried out on the basis of applications. Applications are submitted by representatives of government, public, political, religious and commercial organizations. For service in the hall of official delegations, the passenger is obliged to pay.

3.15.4. Officials must arrive at the airport of departure no later than the deadline for passenger check-in for the flight.

3.15.5. Delivery of passengers served through the hall of officials and delegations to the aircraft, as well as their carry-on baggage and checked baggage, is carried out in the last turn separately from other passengers.

3.15.6. The disembarkation of passengers served through the hall of officials and delegations, and the unloading of baggage at the destination airport are carried out first.

Article 3.16. Transportation of employees of the State Courier Service under the Government of the Russian Federation on duty

3.16.1. For employees of the State Courier Service under the Government of the Russian Federation, the issuance and issuance of passenger tickets is carried out out of turn.

3.16.2. Registration of passenger tickets for employees of the said department, registration of items (correspondence) transported by them is carried out before the start of registration of passengers, and during check-in - out of turn. Pre-flight inspection of SFS employees, their carry-on luggage and baggage (except for places with accompanied correspondence) is carried out on a general basis, out of turn.

3.16.3. SFS employees are allowed to carry weapons on board the aircraft while performing their official duties. The aviation security service of the airport informs the commander of the aircraft through the senior flight attendant about the location of the seats occupied by the armed SFS officers on board the aircraft.

3.16.4. The carrier must inform the SFS employees that in the event of any incidents on board the aircraft, they should not intervene unless requested by the aircraft commander.

3.16.5. The transportation of items (correspondence) of the State Courier Service under the Government of the Russian Federation is carried out with the placement of items (correspondence) on passenger seats (weighing no more than 75 kg on each seat) next to the accompanying employee or in a place convenient for observing them and is paid in accordance with the established procedure ...

3.16.6. The embarkation of the aircraft by the employees of the State Courier Service under the Government of the Russian Federation, carrying items (correspondence), is carried out before the general boarding of passengers.

3.16.7. Employees of the State Courier Service under the Government of the Russian Federation are allowed to remain on board the aircraft during parking, and at intermediate landing points - near the aircraft for the exchange of items (correspondence).

3.16.8. The rules for the transportation of employees (employees) of other federal executive bodies, items (correspondence) of these bodies may be established by other normative acts approved by the federal executive body in the field of civil aviation jointly (as agreed) with the interested federal executive bodies.

Article 3.17. Carriage of transit and transfer passengers

3.17.1. The Carrier or its Agent, when issuing a passenger Ticket for a transit or transfer passenger along the route of transportation, must:

a) ensure the booking and confirmation of the booking of the transfer passenger transportation on all sections of the route, allowing the passenger to arrive at the transfer airport on time to go through administrative formalities before the flight departure;

b) inform the passenger about the procedures that he must perform at the airport of transit or transfer for his further transportation to the destination;

c) inform passengers about the requirements of state authorities at points of transit or transfer for international transportation, including:

• on the possibility of registering baggage as a transfer to the airport (point) of destination when following the transportation route from the airport (point) of departure on the territory of the Russian Federation to the airport (point) of destination outside the customs territory of the Customs Union with a stopover at the point of departure from the territory of the Russian Federation only if there are no goods in it that are subject to customs declaration in writing;
• on the conditions, limitations and responsibilities that arise after the passenger has checked-in as transfer and transfer baggage (including the provisions of clause 3.17.4);
• that the application of the simplified procedure, in which the transfer baggage can be checked in to the final destination, does not exempt the transfer passenger from complying with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs affairs;
• on liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs.

3.17.2. The Carrier or its Agent, when issuing a passenger Ticket for a transit or transfer passenger along the route of transportation, must:

• ensure the booking and confirmation of the booking of the transfer passenger transportation on all sections of the route, allowing the passenger to arrive at the transfer airport on time to go through administrative formalities before the flight departure;
• inform the passenger about the procedures that he must perform at the airport of transit or transfer for his further transportation to the destination;
• c) inform passengers about the requirements of state authorities at points of transit or transfer for international transportation

3.17.3. When connecting up to 24 hours, transfer baggage is checked out to the final point or to the transfer point, depending on the capabilities of the departure / transfer airport and on the requirements of state authorities at the transfer point. If a passenger has a connection between flights for more than 24 hours, his baggage is checked only to the point of transfer. The baggage of the transfer passenger subject to customs control is accepted for carriage in accordance with the customs legislation of the Russian Federation and / or the customs legislation of the country, to the territory, from the territory or through the territory of which the transportation is carried out.

3.17.4. When following the transportation route from the airport (point) of departure on the territory of the Russian Federation to the airport (point) of destination outside the customs territory of the Customs Union with an intermediate landing at the airport (point) of departure from the territory of the Russian Federation, a simplified procedure for performing customs operations may be applied in accordance with with the legislation of the Russian Federation, according to which customs control of transfer baggage is carried out without its presentation to the customs authority directly by the transfer passenger. Check-in of transfer baggage at the airport of departure to the destination is carried out when the transfer passenger declares to the air carrier and (or) the operator of the airport of departure authorized by him:

• about the absence in his transfer luggage of goods subject to customs declaration in writing;
• about the absence of the need to present his transfer baggage at the transfer airport for customs declaration in writing.

When following the transportation route from the airport (point) of departure on the territory of the Russian Federation to the airport (point) of destination outside the customs territory of the Customs Union with a stopover at the place of departure from the territory of the Russian Federation, baggage can be checked in by transfer to the final airport (point) of destination only provided that there are no goods in it that are subject to customs declaration in writing. When registering baggage by transfer to the final airport (point) of travel, the basis for the Carrier's presentation of transfer baggage of transfer passengers to the customs authority for customs control at the airport (point) of transfer is the presence of a numbered baggage tag on the transfer baggage confirming the fact of registration of transfer baggage on the territory of the Russian Federation before airport (point) of destination.

The presence of a numbered baggage tag on the transfer baggage indicates a statement by the transfer passenger to the customs authority that there are no goods in the transfer baggage that are subject to customs declaration in writing.

The application of a simplified procedure, in which transfer baggage can be checked in to the final airport (point) of destination, does not exempt the transfer passenger from complying with other requirements of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs.

Presentation of transfer baggage, checked out in accordance with the legislation of the Russian Federation, by the Carrier to the customs authority for customs control at the transfer airport (point) does not relieve the passenger from liability for violation of the customs legislation of the Customs Union and the legislation of the Russian Federation on customs.

Article 3.18. Carriage of business class passengers

3.18.1. Business class passengers at check-in, as a rule, check in at a separate counter and are delivered on board the aircraft last, separately from economy class passengers, but no later than the start of boarding by officials.

3.18.2. At the airport, business class passengers may be offered a visit to the business lounge. The Carrier informs the passenger about this possibility during check-in.

3.18.3. On board the aircraft, business class passengers are provided with seats in the business class cabin, and special services are organized.

3.18.4. Upon arrival, business class passengers leave the aircraft first, separately from economy class passengers, but not earlier than officials.

Article 3.19. Carriage of passengers with increased comfort

3.19.1. For transportation with enhanced comfort the passenger can book the required number of seats. Payment for additional seats is made at an affordable economy class fare.

3.19.2. In some cases, if it is stipulated by the rules of the relevant fare, it is possible to provide additional services to economy class passengers on board the aircraft and (or) at the airports of departure, transfer (transit) and arrival.

Article 3.20. Carriage of passengers traveling with service tickets

3.20.1. A passenger, an employee of an aviation enterprise or the Carrier's own employees can be transported on a service ticket on the Carrier's flights with his consent. Depending on the importance of transportation and the position of the employee, a service ticket may be provided with or without a confirmed booking.

3.20.2. Passengers traveling on service Tickets with a confirmed booking are serviced in the same way as Passengers who have paid for the Ticket, in accordance with the current standard check-in procedures. When serving passengers without a confirmed booking, the following conditions must be met:

• a passenger can be accepted for carriage if there is free space after accepting for carriage of passengers who have paid the cost of carriage and (or) other passengers entitled to book seats;
• in the case of transit carriage, the passenger should be informed that his carriage may be suspended at any of the transit airports due to the lack of free seats on further sections of the carriage, and that the Carrier will not bear any responsibility for this;
• in the case of transfer carriage, the passenger and his baggage can be checked in only to the first transfer airport;
• in order to quickly identify baggage in the case of transportation at one section, the baggage of such passengers should be loaded onto the aircraft last, so that access to it is not difficult and it can be quickly unloaded if necessary.

3.20.3. If it is established at the transit airport that a passenger with a service Ticket without a confirmed booking cannot continue his journey on the same flight due to the lack of free space on the further segment of transportation, the Carrier should immediately contact such passenger and inform him about it. , as well as unload and release the passenger's baggage. The carrier will not compensate for any expenses the passenger may incur in connection with the termination of the trip.

3.20.4. At a transfer airport, a passenger with a service Ticket without a confirmed booking is served in the same way as at the airport of departure.

3.20.5. In the event of a violation of the regularity of flights, passengers with service Tickets with a confirmed booking are treated in the same way as passengers who have paid for the Ticket. Passengers with service Tickets without a confirmed booking, who have already been accepted for carriage, are serviced in the event of a violation of the regularity of flights, like all other passengers.

Section IV. Carriage of baggage

Article 4.1. General requirements

4.1.1. The passenger has the right to carry his / her baggage free of charge within the established norm. The free baggage allowance, including things carried by the passenger (carry-on baggage), is:

Hand luggage - up to 7 kg in weight and no more than 55x40x20 cm in size.

Free baggage allowance at block seats on an S7 Airlines flight S7 789/90 in the direction Moscow-Salzburg-Moscow:

hand luggage - 1 piece up to 10 kg, dimensions no more than 55x40x20 cm,
+
1 piece of baggage up to 23 kg, 203 cm in the sum of 3 dimensions
+
1 set of equipment (pair alpine skiing with ski poles or a snowboard and additional equipment (boots, helmet, goggles, special clothing) in a case with a total weight of no more than 23 kg in addition to luggage, the size of luggage should not exceed 203 cm in the sum of 3 length-width-height measurements.

4.1.2. Passenger's checked baggage must be carried on the same aircraft as the passenger is traveling on. If such transportation has become impossible, the Carrier must transport such baggage by aircraft, which performs the next flight to the passenger's destination.

4.1.3. The carrier has the right to refuse to transport the passenger's baggage if the weight, number of seats, contents, size or packaging do not meet the requirements of these rules.

4.1.4. Baggage of a passenger who did not appear for boarding the aircraft after check-in (including baggage that did not appear for boarding transit passenger and his carry-on baggage in the aircraft cabin) must be removed from the aircraft.

Article 4.2. Free baggage allowance

4.2.1. The passenger has the right to carry his / her baggage free of charge within the established norm. The free baggage allowance, including things carried by the passenger (carry-on baggage), is set by the Carrier depending on the type of aircraft, booking class and route. The free baggage allowance cannot be less than ten kilograms per passenger.

4.2.2. The free baggage allowance for children under 2 years of age traveling without a seat on domestic and international flights of the airline on routes where the free baggage allowance is set by weight ("WEIGHT CONCEPT") is 10 kilograms.

4.2.3. The Carrier or its Agent is obliged to inform the passenger about the free baggage allowance established during transportation, as well as about the need to pay for excess baggage or baggage subject to mandatory payment.

4.2.4. Passenger baggage allowance for air transportation is regulated by the weight of baggage in kilograms (kg) or the number of pieces of baggage. The maximum baggage allowance for international air lines is established by the relevant regulatory documents of the Russian Federation. The norms of the above documents in terms of setting the maximum baggage allowances are considered incorporated into these Rules. In case of transfer carriage with the participation of Interline partner airlines, the free baggage allowance is established in accordance with the provisions set out in Resolution No. 302 adopted by the International Air Transport Association (IATA).

4.2.5. In case of a forced downgrade of the class of service, the passenger has the right to carry baggage according to the free baggage allowance established for the paid class of service.

4.2.6. The free baggage allowance does not apply to:

• the passenger's belongings, regardless of their name and purpose, the dimensions of which in packed form exceed 203 cm in the sum of three dimensions (the total size of three dimensions of each of the luggage items);
• passenger's belongings, regardless of their name and purpose, weighing more than 32 kg per piece;
• pets (birds), with the exception of guide dogs accompanying visually impaired passengers;

The carriage of the specified baggage is paid on the basis of its actual weight according to the published baggage rates, regardless of other items of the passenger carried as baggage.

4.2.7. The carrier at the request of passengers who have a common purpose of travel, documented (Ticket numbers follow one after another or Tickets are purchased from the same agency on the same day, or a family or a group of passengers is traveling on a business trip), and following together on the same route to the same destination on the same aircraft, will provide the combined free baggage allowance (the sum of the free baggage allowance for each passenger). The bundle only applies to the free baggage allowance. Baggage is checked out for each passenger individually.

Article 4.3. Checked baggage

4.3.1. Passenger baggage is accepted for carriage when it is checked in at the airport of departure or at another check-in point. The Carrier or the Service Provider is obliged (a) to issue the passenger with a numbered baggage tag for each piece of checked baggage. The baggage tag is designed to identify baggage. To denote special conditions For transportation, a special non-numbered baggage tag is additionally attached to the checked baggage.

4.3.2. The weight of one piece of baggage must not exceed 50 kilograms. For international carriage, other restrictions on the maximum weight, overall dimensions, and the amount of checked baggage may be set in connection with the current regulations and state requirements of the airport (point) of departure, airport (point) of transfer and / or airport (point) of destination. The carrier has the right to refuse to accept for carriage as checked baggage, the weight and size of which does not meet these requirements.

4.3.3. The baggage of transfer passengers is checked out to the final destination or to the transfer point, depending on the conditions of carriage. The baggage of transfer passengers at intermediate airports is subject to mandatory pre-flight inspection prior to mixing with the checked baggage of passengers for whom this point of transportation is the starting point.

4.3.4. The Carrier or the Service Provider is obliged (a) to make an entry in the paper Ticket about the amount and weight of checked baggage, which is considered as a baggage receipt issued to the passenger. In the case of an electronic Ticket, the weight and quantity of baggage are recorded electronically.

4.3.5. The Carrier or the Service Provider, after accepting baggage for carriage, is responsible for the safety of checked baggage and its packaging.

4.3.6. From the moment the checked baggage is checked in for carriage until the moment it is issued, the passenger's access to the baggage is prohibited, except for the cases of its identification or additional inspection by the relevant services.

4.3.7. The carrier has the right to check the weight of the baggage carried by the passenger at the airport of his landing and (or) at the airport of destination. If it is established that the passenger is transporting baggage in excess of the established free norm or in excess of the amount specified in the baggage receipt, without corresponding payment for this transportation, the Carrier may require payment for the carriage of such part of the baggage.

Article 4.4. Passenger's belongings (carry-on baggage)

4.4.1. Items carried by the passenger (carry-on baggage) are unchecked baggage. Carry-on baggage is not included in the free baggage allowance. In order to ensure aviation security, protection of life and health of passengers and crew members of aircraft, the hand cadi should not carry items and substances prohibited for carriage by air transport under the terms of aviation security.

4.4.2. The following can be carried as carry-on baggage:

• for economy class passengers - no more than one piece of baggage weighing up to 7 kg, dimensions no more than 55x40x20 cm.
• for business class passengers - no more than two pieces of baggage, weighing up to 7 kg each, measuring no more than 55x40x20 cm each.

4.4.3. When registering hand luggage carried in the aircraft cabin, the Carrier or the Service Provider is obliged (a) to issue the passenger with the “Hand Luggage” tag for each presented item and write down its weight in the baggage receipt.

4.4.4. Carry-on baggage during its transportation must be placed under passenger seat... Above the passenger seat in the lockable luggage compartment, you can place small light things and outerwear of the passenger.

4.4.5. At check-in, the passenger is obliged to present for weighing all the baggage intended for transportation, with the exception of items that he may need during boarding (disembarking) in (from) the aircraft, as well as in flight if they are with the passenger and are not included in the baggage:

• handbag or briefcase;
• folder for papers;
• umbrella;
• cane;
• bouquet of flowers;
• outerwear;
• in-flight reading materials;
• baby food for the child during the flight;
• cellular telephone;
• camera;
• camcorder;
• portable PC;
• suit in a garment bag;
• baby stroller, cradle or car seat when transporting a child under 2 years old;
• crutches, stretchers or wheelchair when transporting a passenger with reduced mobility.

The things specified in this paragraph are not presented for weighing, are not subject to registration and are not marked with tags, with the exception of baby carriages, the dimensions of which exceed those permitted for carry-on luggage (in this case, the carriages are weighed and registered with tags, but transported free of charge).

4.4.6. The passenger is obliged to take care of the safety of hand luggage carried in the aircraft cabin. In the event of a break in the flight specified in the carriage document, the passenger when disembarking from the aircraft is obliged to take with him the carry-on luggage placed there.

Article 4.5. Paid (excess) and oversized baggage

4.5.1. The passenger is obliged to inform the Carrier or his Agent in advance about the estimated weight and number of pieces of baggage in excess of the established free baggage allowance, and such baggage must be booked.

4.5.2. The passenger is obliged to pay for the carriage of baggage in excess of the free allowance at the rate established by the Carrier in effect at the time of payment.

4.5.3. If the passenger has presented more baggage for carriage than was previously agreed with the Carrier and paid for, then this amount of baggage can be accepted for carriage only if there is free carrying capacity on the aircraft and the passenger has paid for it.

4.5.4. The Carrier has the right to restrict the carriage or refuse carriage of the passenger's baggage, the weight of which exceeds the free carriage rate established by the Carrier, if such carriage has not been previously agreed with the Carrier.

4.5.5. If at the point of departure the Passenger presented baggage for carriage by weight and number of seats less than it was previously booked and paid for, the difference in payment between the declared and actual weight of excess baggage shall be refunded in accordance with these rules.

4.5.6. A passenger en route along the route of transportation has the right to reduce or, with the consent of the Carrier, increase the weight and number of pieces of baggage carried.

4.5.7. If the passenger increases the weight and / or number of pieces of baggage along the route, he is obliged to pay the cost of transportation of baggage, the weight or dimensions of which exceed the established free baggage allowance for the previously paid transportation. In the event that the passenger reduces the weight of the baggage transported along the route, the Carrier does not make any recalculations for the previously made payment for the baggage.

4.5.8. When booking a seat on an aircraft or purchasing a passenger Ticket, a passenger must inform the Carrier or its Agent about the carriage of oversized baggage.

4.5.9. Oversized baggage is accepted for carriage, provided that the dimensions of the loading hatches and baggage and cargo compartments of the aircraft allow for its loading (unloading) on ​​(from) the aircraft and placement on board the aircraft. This baggage must have handles for carrying and devices for securing it when moving to the aircraft, from the aircraft and on board the aircraft.

4.5.10. The carrier has the right to refuse to accept oversized baggage for carriage.

4.5.11. If it is necessary to transport excess and (or) oversized baggage by aircraft of several Carriers, the Carrier issuing transportation documents for this baggage must obtain the consent of these Carriers for such transportation.

If your baggage in terms of the number of pieces, weight or the sum of three dimensions exceeds the free baggage allowance, you will need to pay additional baggage at the rates indicated below.

Excess baggage rates:

	Excess category	Tariff, RUB		Tariff, EUR
		Direct domestic lines	Transfer VVL = VVL	Direct MVL	Transfer MVL = MVL / VVL
Number of seats (weighing up to 23 kg, size up to 203 cm, according to the sum of measurements)	2nd place	2 000	3 500	40	75
	3rd place	6 000	10 500	120	225
Excess weight (with baggage size up to 203 cm in the sum of measurements)	over 23 kg, but not more than 32 kg	2 000	3 500	40	75
	over 32 kg, but not more than 50 kg	4 000	7 000	80	150
Oversize (with luggage weight up to 23 kg)	Over 203 cm	6 000	10 500	120	225

Excess baggage rates from Spain, Italy and Bulgaria:

Animal transportation tariffs:

Excess baggage category	Tariff, RUB		Tariff, EUR
	Direct domestic lines	Transfer VVL = VVL	Direct MVL	Transfer MVL = MVL / VVL
Animal weight in the cabin up to 8 kg	1 500	2 500	30	55
The weight of the animal in the luggage compartment is up to 8 kg	1 500	2 500	30	55
The weight of the animal in the luggage compartment is up to 23 kg	2 000	3 500	40	75
The weight of the animal in the luggage compartment is up to 32 kg	4 000	7 000	80	150
The weight of the animal in the luggage compartment is up to 50 kg	6 000	10 500	120	225

Article 4.6. Excess baggage receipt

4.6.1. A receipt for payment for excess baggage certifies that the passenger has paid for the carriage of baggage to be paid.

4.6.2. The receipt for payment of excess baggage must necessarily consist of flight coupons (from one to four) and passenger coupons, made in an approved form.

Article 4.7. Carriage of baggage in the aircraft cabin

4.7.1. Passenger baggage requiring special precautions (cinema, photo, television, video and radio equipment, electronic and optical devices, office equipment, musical instruments, fragile items) can be transported in the aircraft cabin.

4.7.2. The carriage of baggage in the cabin of the aircraft is processed and carried out by prior agreement with the Carrier. The passenger is obliged to inform the Carrier or his Agent about the carriage of baggage in the aircraft cabin when making a booking for carriage or purchasing a Ticket and pay for a separate seat for this baggage.

4.7.3. For the carriage of baggage in the cabin of an aircraft, a separate Ticket is issued, the cost of which is 100% of the tariff at which the carriage of the accompanying passenger is issued.

4.7.4. The weight of the baggage carried in the cabin must not exceed the average passenger weight (no more than 80 kg), and the overall dimensions of the baggage should allow it to be placed on a separate passenger seat.

4.7.5. The package of baggage transported in the aircraft cabin must have devices for securing it in the passenger seat.

4.7.6. The delivery of baggage carried in the aircraft cabin to the aircraft board, its lifting, placement in the aircraft cabin, removal from the aircraft and delivery from the aircraft is performed by the passenger.

Article 4.8. Diplomatic baggage (mail)

4.8.1. Diplomatic baggage (mail) accompanied by a diplomatic courier is allowed to be carried in the aircraft cabin. It is checked in as unchecked baggage (carry-on baggage), separately from the personal baggage of the diplomatic courier and can be placed on a separate passenger seat.

4.8.2. The mass of diplomatic baggage (mail) carried in the cabin should not exceed the average passenger weight (no more than 80 kg), and the overall dimensions of the baggage should allow it to be placed on a separate passenger seat.

4.8.3. The carriage of diplomatic baggage (mail) is paid according to the rates established by the Carrier and published in the booking systems.

4.8.4. The carriage of diplomatic baggage (mail) handed over under the responsibility of the Carrier is carried out on the basis of the established rules of the Carrier.

Article 4.9. Baggage content requirements

4.9.1. In order to ensure flight safety, the following are not accepted for carriage as baggage:

• items and substances, the transportation of which is prohibited by the law of the Russian Federation and government decrees, rules and regulations of state bodies of the Russian Federation, international documents in the field of civil aviation, international agreements of the Russian Federation, documents of state bodies of any country into the territory, from the territory or through the territory of which the transportation is carried out ;
• explosives, explosives and objects stuffed with them;
• compressed and liquefied gases;
• flammable liquids;
• flammable solids;
• oxidizing agents and organic peroxides;
• toxic substances;
• radioactive materials;
• caustic and corrosive substances;
• poisonous and toxic substances;
• firearms, cold and gas weapons;
• other materials and substances that can be used as a weapon to attack passengers, aircraft crew, and also pose a threat to aircraft flight.

4.9.2. Products and substances that can be carried in limited quantities as passenger baggage:

• crossbows, spearfishing guns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, knives: hunting, knives with ejected blades, with locking locks, imitators of any type of weapon;
• household knives (scissors) with a blade (blade) length over 60 mm
• alcoholic beverages with a content of more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger
• aerosols intended for use in sports or household purposes, the outlet valves of the cans of which are protected by caps from spontaneous release of the contents in containers with a capacity of no more than 0.5 kg or 500 ml - no more than 2 kg or 2 liters per passenger

In things carried by passengers:

• medical thermometer - one per passenger;
• mercury tonometer in a standard case - one per passenger;
• mercury barometer or manometer, packed in an airtight container and sealed with the sender's seal
• disposable lighters - one per passenger;
• dry ice for cooling perishable food - no more than 2 kg per passenger;
• 3% hydrogen peroxide - no more than 100 ml per passenger;
• liquids, gels and aerosols related to non-hazardous in containers with a capacity of not more than 100 ml (or equivalent capacity in other volume units), packed in a securely closing transparent plastic bag with a volume of not more than 1 liter - one bag per passenger.

Liquids in containers with a capacity of more than 100 ml are not accepted for carriage, even if the container is only partially filled.

Medicines, baby food and special dietary requirements are exempt from carriage.

Liquids purchased from duty-free shops at the airport or on board the aircraft must be packed in a securely sealed (sealed) plastic bag that provides identification of access to the contents of the bag during the flight, on which there is reliable confirmation that this purchase was made in duty-free airport shops or on board the aircraft on the day (s) of travel.

The airline administration has the right to decide on the introduction of additional measures to ensure aviation security on flights from increased danger, as a result of which prohibit the carriage of the following items in the aircraft cabin:

• corkscrews;
• hypodermic needles (unless a medical justification is provided);
• knitting needles;
• scissors with a blade length less than 60 mm;
• folding (without a lock) travel, pocket knives with a blade length of less than 60 mm.

4.9.3. Products and substances that can be carried as passenger baggage with the permission of the Carrier:

• small cylinders (weighing up to 10 kg) with gaseous oxygen or air required for medical purposes;
• wheelchairs for the transport of patients or other battery-powered vehicles fitted with non-leaking batteries and carried in checked baggage, provided that the battery terminals are protected against short circuits and the battery is securely attached to the wheelchair or vehicle;
• wheelchairs for the transport of patients or other battery-powered vehicles fitted with leaking batteries and carried in checked baggage, provided that the wheelchair or vehicle can only be loaded, positioned, secured and unloaded in an upright position, and provided the battery is disconnected, the battery terminals are protected against short circuits, and the battery is securely attached to the wheelchair or mobility aid.

  If it is not possible to load, secure and unload a wheelchair or mobile device only in an upright position, the battery must be removed, then the wheelchair or mobile device can be transported without restriction as checked baggage. The removed battery must be transported in strong, rigid packaging, while:

  Packing kits must be leak-proof and leak-proof from the battery; rollover protection must also be provided by securing to pallets or by securing them in cargo compartments with suitable securing means, such as straps, braces or supports;

  Batteries must be protected against short circuits, secured vertically in such packagings and surrounded by sufficient compatible absorbent materials to completely absorb the liquid they contain;

  Such packing sets must be marked with the packaging location mark, the marking “liquid battery with a wheelchair” or “liquid battery with a mobile device” and a sign of corrosion hazard.

  The pilot-in-command must inform the passenger of the location of a wheelchair or mobility aid with a battery installed, or the location of a packaged battery.

  It is recommended that the passenger coordinate with the Carrier in advance, in addition, on batteries that are leaking, as far as possible, install ventilation plugs to prevent leakage;

• only in carry-on baggage a mercury barometer or mercury thermometer carried by a passenger who is an employee of the federal executive body in the field of Hydrometeorology. The barometer or thermometer must be packed in a strong outer packaging containing a sealed inner liner or bag of strong, impervious or puncture-resistant material that is not permeable to mercury, which prevents mercury from leaking out of the packaging, regardless of position. The carrier (aircraft commander) must have information about the barometer or thermometer
• by one passenger only, no more than two small cylinders of carbon dioxide or other appropriate gas of ICAO TI Division 2.2, inserted into a self-inflating lifejacket for inflation purposes, plus no more than two spare charges;
• heat-generating products (i.e. battery-powered equipment such as underwater lights and soldering equipment that, if accidentally turned on, would generate a lot of heat and could cause a fire) may only be carried in carry-on baggage. The heat generating component or energy source must be removed to prevent unintended operation during transport.

4.9.4. The passenger is not recommended to include in his checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, electronic communications, monetary obligations, securities and other valuables, business documents, passports, identity cards, keys and other similar items ...

4.9.5. The passenger is responsible for the carriage in baggage of items prohibited for carriage or handed over for carriage without observing the requirements and conditions of carriage established by these rules.

Article 4.10. Transportation of weapons, ammunition and special equipment

4.10.1. Air transportation of weapons, ammunition and special equipment (hereinafter referred to as weapons) is carried out in accordance with the legislation of the Russian Federation and the regulatory documents of federal executive authorities developed on their basis, the laws of other states and international treaties of the Russian Federation.

4.10.2. Transfer transportation of any kind of weapons and ammunition is prohibited.

4.10.3. During the flight, a passenger is prohibited from having in the aircraft cabin:

• firearms, gas, pneumatic, cold and mechanical weapons of all types;
• pistols, revolvers, rifles, carbines and other firearms, gas, pneumatic weapons, electroshock devices and their simulators;
• any models and dummies of weapons (including children's toys);
• crossbows, spearguns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, daggers, stilettos, knives: hunting, landing, Finnish, bayonet-knives, knives with a throw-out blade, with lockable locks, as well as household knives, regardless of their purpose;
• explosives, explosives and items stuffed with them: any gunpowder, in any package and in any quantity; live cartridges (including small-caliber); cartridges for gas weapons; capsules (hunting caps); pyrotechnics: signal and lighting rockets; signal cartridges, landing bombs, smoke cartridges, bombs, demolition matches, sparklers, railway firecrackers; TNT, dynamite, tol, ammonal and other explosives; capsules - detonators, electric detonators, electric ignitors, detonating and fire-conducting cord

4.10.4. The weapon of the passenger who has the right to store and carry it at the airport of departure must be handed over to the Carrier for temporary storage for the duration of the flight and issued to the passenger at the end of the flight at the airport of destination.

4.10.5. If the route of the aircraft passes through the state border, then the issue of carrying weapons on board must be adjusted in advance by the passenger with the relevant authorities of the states concerned in order to comply with the laws and regulations in force in these states. The passenger must have a permit to enter the country with a weapon from the competent authorities of that state.

4.10.6. Acceptance of weapons for transportation, registration required documents, delivery on board the aircraft at the airport of departure and the issuance of weapons at the airport of destination is carried out by an aviation security officer (SAB).

4.10.7. Acceptance of weapons from the passenger for temporary storage for the duration of the flight is formalized by an act drawn up in triplicate, which are signed by the passenger who owns the weapon and the SAB employee. The first copy of the act is also signed by the Carrier and remains at the airport of departure in the SAB, the second copy is handed over to the Carrier, and the third is given to the passenger to receive weapons at the airport of destination. The SAB employee informs the passenger who owns the weapon about the procedure for receiving it at the destination airport.

4.10.8. Employees of the Federal Security Service of the Russian Federation, the State Courier Service under the Government of the Russian Federation, who have appropriate travel instructions, who are in the line of duty, as well as servicemen and employees of other paramilitary organizations who have appropriate travel instructions and accompany the escorted persons, weapons for temporary storage for the period of the flight is not transferred.

4.10.9. The transportation of weapons is carried out in a packed form, in a lockable and sealed metal box, which must be in an insulated baggage or cargo compartment of the aircraft.

4.10.10. Transportation of long-barreled weapons, the dimensions of which, when disassembled, do not allow them to be placed in (standard) metal lockable boxes, is carried out in isolated luggage or cargo compartments of aircraft in the passenger's package, sealed by the SAB (special container, case, case, cover), and meeting the requirements aviation security.

4.10.11. The transfer of weapons to a passenger at the airport of destination is carried out by an aviation security officer upon presentation by the passenger who owns the weapon of a third copy of an act, a document proving his identity, a document certifying the right to carry and store weapons, and, if necessary, an appropriate permit for its import into the territory of the Russian Federation and export from the Russian Federation.

4.10.12. Weapons unclaimed by the passenger at the destination airport are handed over by an aviation security officer to the internal affairs bodies.

Article 4.11. Transportation of pets and birds

4.11.1. The following pets are accepted for carriage as baggage and carry-on luggage - dogs, cats and birds. Any other animals are not accepted for carriage in checked and carry-on baggage and can be carried as cargo.

4.11.2. Carriage of pets (birds) by air is carried out as checked baggage (in the baggage compartment of the aircraft) or in the cabin of the aircraft by prior agreement with the Carrier, as well as with the permission of the countries of arrival or transit in international air transportation

4.11.3. The passenger is obliged to inform the Carrier or its Authorized Agent about the carriage of pets (birds) when making a booking for carriage or purchasing a passenger Ticket, but no later than 36 hours before the flight departure time.

4.11.4. When transported by air, a pet (bird) must be placed in a rigid packaging container (wooden, plastic) or in a metal cage, with air access and a strong lock. The size of the container (cage) should allow the animal to stand up to its full height and rotate 360 ​​degrees around its axis. The bottom of the container (cage) must be waterproof and covered with an absorbent material, along the bottom perimeter there must be a side to prevent spilling of the absorbent material. Bird cages should be covered with a dense, opaque cloth.

4.11.5. No more than two adult animals can be placed in one container (cage), if the weight of each does not exceed 14 kg, and they get along together. Larger animals must be transported in separate containers (cages). No more than three animals of one litter no older than 6 months can be placed in one container (cage).

4.11.6. The carriage of pets (birds) in the cabin of the aircraft is carried out only subject to the preliminary confirmation of such carriage by the Carrier in the booking system and subject to the carriage of the animal by an adult passenger. Animals must be kept in containers (cages). The weight of the container (cage) with the animal must not exceed 8 kg. The dimensions of the container (cage) in the sum of three dimensions (length / height / width) should not exceed 115 cm, while the height of the container (cage) should not exceed 20 cm. seat in front of the chair. It is prohibited to place a container (cage) with an animal at emergency exits, in aisles, on overhead racks. The animal must be inside a closed container (cage) throughout the entire time on board the aircraft (during the flight, during taxiing, embarkation / disembarkation, etc.).

4.11.7. A passenger transporting a pet (bird) during carriage by air must have and present, upon registration of a passenger Ticket, valid documents (certificates) on the health of the pet (bird) issued by the competent authorities in the field of veterinary medicine, as well as other documents required by the countries of flight or transit in international air carriage.

4.11.8. The carrier reserves the right to limit the number of animals transported on one flight, depending on the type of aircraft, flight route, commercial load, etc.

No more than two containers (cages) with non-antagonistic pets (birds) can be carried in the aircraft cabin.

4.11.9. Pets (birds) are not covered by the free baggage allowance. The carriage of animals is paid at the excess baggage rate, based on the actual weight of the animal together with the container (cage).

4.11.10. Guide dogs accompanying visually impaired passengers are transported in the aircraft cabin free of charge in excess of the established free baggage allowance, subject to appropriate training, as evidenced by a certificate, provided that such a dog has a collar and muzzle and is tied to the seat at the feet owner. Visually impaired passengers accompanied by a guide dog are provided with seats at the end of the aircraft cabin.

4.11.11. Pets (birds) are accepted for carriage on condition that the passenger assumes full responsibility for them. The carrier is not responsible for harm caused to third parties by such animals, and also is not liable to such a passenger in case of refusal to import or transport such animals (birds) through any country or territory.

4.11.12. The passenger is obliged to comply with all the requirements of the Carrier, and is obliged to reimburse the Carrier for all losses and additional costs in the event that animals cause harm to the aircraft, the luggage of other passengers, the health and / or life of other passengers.

Article 4.12. Declaring the value of baggage

4.12.1. The baggage can be checked in by the passenger for carriage with a declared value. The declared value of the baggage must not exceed the actual value of the baggage. When the passenger declares the value of the baggage checked in for carriage, the Carrier has the right to require the passenger to present the contents of the baggage for inspection and, if there is an obvious discrepancy between the amount of the declared value and the contents of the baggage, establish its actual value, or refuse to accept the baggage for carriage with the declared value.

4.12.2. The passenger has the right to declare the value of his checked baggage, both at the point of departure and at the intermediate point of embarkation. In addition, the passenger can change the size of the previously declared value of checked baggage. The amount of the declared value should not exceed 20,000 (twenty thousand) rubles, if the amount of the baggage assessment exceeds this amount, then the passenger is obliged to provide primary documents (checks, copies of receipts, etc.) for the estimated baggage. The carrier leaves a copy of the documents provided at the airport of departure and allows the carriage of baggage if the passenger meets all the conditions for baggage assessment. The value of checked baggage can be declared for each piece of baggage separately.

4.12.3. The tax for the declared value of checked baggage is 10 (ten) percent of the amount of the declared value and is paid at the point of departure.

4.12.4. All things accepted for carriage as baggage with a declared value must be in good packaging, excluding access to the contents.

Article 4.13. Luggage packing

4.13.1. Each piece of checked baggage must have good packaging that ensures its safety during transportation and handling and excludes the possibility of harm to passengers, crew members, third parties, damage to the aircraft, baggage of other passengers or other property

4.13.2. Baggage that does not meet the requirements of clause 4.13.1. not allowed for carriage.

4.13.3. Joining in one place two or more items with separate packaging is not allowed.

4.13.4. Baggage in the package of which there are sharp, protruding objects, as well as baggage in faulty packaging, is not allowed for carriage.

4.13.5. Baggage that has external damage that does not affect its safety during transportation and handling and cannot harm passengers, crew members, third parties, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage from the consent of the Carrier. In this case, the presence and type of damage is confirmed by the passenger's signature.

4.13.6. The carrier has the right to refuse the passenger to accept baggage as checked-in if the baggage is not placed in packaging that ensures its safety under normal conditions of circulation.

Article 4.14. Baggage claim

4.14.1. The carrier is obliged to ensure that passengers are informed about the place of delivery of checked baggage at the airport of destination, stopover or transfer, as well as the reason and duration of any delay in the delivery of baggage and to ensure that baggage is handed over to passengers.

4.14.2. The passenger is obliged to receive his checked baggage after presenting it for delivery by the Carrier at the point of destination, stopover or transfer on the basis of a baggage receipt and a tear-off coupon of a numbered baggage tag.

4.14.3. Baggage claim is made at the airport to which the baggage was accepted for carriage. However, at the request of the passenger, baggage may also be issued at the point of departure or at an intermediate point of embarkation, if the baggage claim at these points is not prohibited by the rules of state bodies and if the time and circumstances allow for delivery. the intermediate point of embarkation, all amounts previously paid to the Carrier in connection with the carriage of this baggage can be returned only with the consent of the Carrier.

4.14.4. If a person claiming baggage cannot present a baggage receipt and a baggage tag tear-off coupon, the Carrier may release baggage to such a person only if sufficient evidence of his rights to this baggage is presented. It is compulsory to draw up an act on the issue of such baggage.

Article 4.15. Storage and sale of baggage

4.15.1. Passenger baggage at the destination airport can be stored free of charge for 2 days, including the day of arrival. For storage of baggage beyond the free storage period, the passenger who owns the baggage is charged at the current rates. by the passenger's carriage document through the fault of the Carrier, is carried out at the expense of the Carrier. The storage of baggage not received by the passenger at the destination airport due to the fault of the passenger is carried out at the expense of the passenger.

4.15.2. Passenger baggage that does not have a baggage tag and whose owner is not identified is considered undocumented baggage.

4.15.3. Passenger baggage from the moment of its delivery to the airport of destination, including undocumented baggage, is considered unclaimed if it has not been received by anyone within 6 months from the date of its arrival and is sold by the Carrier in accordance with the legislation of the Russian Federation.

4.15.4. The carrier or the service organization is obliged to take reasonable measures to search for the passenger who owns the baggage during the established storage period prior to the sale of baggage as unclaimed.

4.15.5. Undocumented baggage, the owner of which was identified as a result of the search, is stored at the airport for 6 months from the date when the destination airport, which received such baggage, sent the owner a written notification of the arrival of the baggage. After this period, the baggage is considered unclaimed and is subject to sale.

4.15.6. Perishable products in unclaimed or undocumented baggage, in case of damage, are subject to destruction. The impossibility of their further storage and destruction are formalized by an act.

4.15.7. Carry-on baggage left or forgotten by a passenger on board the aircraft is stored at the destination airport for a period of time and under the conditions of storing undocumented and unclaimed baggage.

Article 4.16. Abandoned, forgotten or misdirected baggage

4.16.1. The Carrier or Service Provider must accept all necessary measures to search for baggage, if the passenger, after arriving at the point of destination, stopover or transfer, did not receive his baggage and declared in writing that the baggage had not arrived without leaving the baggage claim area, in the corresponding statement.

4.16.2. If the baggage is not delivered to the passenger through the fault of the Carrier, the baggage, the carriage of which was paid for by the passenger according to the rules established by the Carrier, is sent to the point of destination, stopover or transfer at the expense of the Carrier.

4.16.3. If checked baggage is not found within twenty-one days from the date of submission of an application for non-receipt of baggage, the passenger has the right to claim compensation for damage caused by the loss of checked baggage.

4.16.4. If checked baggage is found, the Carrier provides notification of the owner of the checked baggage and its delivery to the airport (point) indicated by the passenger and at the request of the passenger at the address indicated by him without charging an additional fee.

Article 4.17. Transportation of regulated products as baggage

4.17.1. The transportation of regulated products (plants, products of plant origin, containers, packaging, soil or other organisms, objects or material that can become carriers of harmful organisms or contribute to the spread of harmful organisms) is carried out in accordance with the international treaties of the Russian Federation on plant quarantine, the legislation of the Russian Federation in the field of ensuring plant quarantine and legislation in the field of ensuring plant quarantine of the country to, from or through the territory of which the transportation is carried out.

S7 AirLines is a member of the Oneworld alliance. The S7 fleet consists of Airbus and Boeing aircraft.

The most popular questions when flying on an airline.

How much baggage can I carry for free?

Free baggage allowance depends on the route, class of service, date of departure and type of aircraft. The maximum baggage weight is indicated in the regular or e-ticket passenger. On average, you need to focus on the following:

Carry-on baggage is not included in the free baggage allowance. Children under 2 years old flying in the arms of their parents are allowed one piece weighing no more than 10 kg. Carry-on baggage is not allowed. Special program"S7 Priority" gives privileges to frequent flyers.

During a transit flight, the passenger has the right to reduce or increase the weight and number of pieces of baggage carried, subject to a mandatory surcharge in the event of an increase. In the event of a decrease in the carried baggage, recalculation is not made.

Baggage rules when traveling in a group.

When traveling in a group, S7 airline allows summing up only free baggage allowances. Baggage is checked in and a baggage check is issued separately for each specific passenger. The community of the group must be documented.

Carry-on baggage rules.

Any items that violate the safety of the flight, threaten the health of other passengers and the crew of the aircraft are prohibited.

Juices, gels, pastes, sprays, any liquids are prohibited in containers over 100ml.

The total amount of liquid per passenger must not exceed 1 liter. Liquids must be packed in a resealable transparent bag and presented for inspection at check-in. The only exception is for medications necessary during the flight, baby food, special dietary food with a prescription or certificate. During check-in, carry-on baggage must be checked in size on special limits at the airport.

Carry-on baggage must go through an introscope or manual inspection, therefore, carry-on baggage does not need to be wrapped with packing tape. A passenger who refuses to be inspected is removed from the flight.

How do I pack my luggage?

The packaging must ensure the safety of baggage during loading, unloading and during the flight, not disturb the safety of the baggage of other passengers, be serviceable, lockable and not fall apart during the flight. It is not allowed to combine into one piece of baggage two pieces packed separately. The luggage must be free of protruding, external tantalizing objects. Rationally tighten the luggage compartment with fastening straps.

What is forbidden to carry?

Perishable foodstuffs, poisons, caustic, radioactive, explosive (including fireworks, signal flares) substances, compressed gases, oxidizing materials, flammable substances (paints, varnishes, etc.), experimental animals.

Where is the luggage during the flight?

Checked baggage flies in the cargo hold of the aircraft on which the passenger is flying. The passenger does not have access to it during the flight. The carrier's airline is responsible for the safety of the baggage. The passenger has the right to check the weight of his baggage at the airport of arrival.

Carry-on baggage is located under the passenger seat. Personal belongings of the passenger can be stored in the lockable luggage compartment in the aircraft cabin. The passenger is responsible for their safety.

The passenger's luggage can be stored free of charge at the airport of arrival within two days from the moment of arrival. For storage over the period, a fee will be charged from the owner of the baggage at the current rates.

What items are not presented for weighing?

In addition to hand luggage, you can take a laptop, a video camera, a book, a folder with documents, a handbag, a purse, a cane, an umbrella, a camera, a video camera, a stretcher, a portable baby cradle, a folding stroller.

How much baggage can I carry for an additional fee?

One piece of checked baggage must not exceed 50kg.

Excess baggage can be carried only by prior agreement when booking, purchasing an air ticket. Oversized baggage is accepted for carriage only if there are devices for transportation and fasteners in the cargo hold during the flight, as well as the technical capabilities of the aircraft. Excess baggage rates depend on the specific flight and the direction of the flight. There are tariffs within the Russian Federation and separately for Africa, the USA, the Middle East, and Europe. For example, Samara-Moscow -3 euros per kg, and Mosva-Frankfurt am Main - 250 rubles per kg. Non-standard baggage is accepted at special counters at the airport. Alpine skiing equipment in a case, together with additional equipment, with a total weight of more than 23 kg and the sum of three dimensions more than 203 cm, is paid as excess baggage.

Where to pack batteries and thermometer?

It is allowed to transport lifejacket cylinders, mercury barometer or thermometer (in a sealed package to prevent leakage), any equipment that generates heat when switched on (underwater lights, soldering irons) is allowed only in carry-on baggage and by prior agreement with the carrier. Energy sources must be removed for flight safety. In the case of several carriers, the consent of all participants in the carriage must be obtained in advance.

How to transport animals and birds?

Animals other than guide dogs and birds are not included in the free baggage allowance. Their transportation is paid according to the current tariff and by the weight of the animal together with the cage or container. If the size of the cage is more than 203 cm and the weight is more than 23 kg, the transportation of animals is paid as excess baggage. In advance with the air carrier, you need to agree on the conditions of transportation, for example, to clarify the presence of ventilation in the cargo compartment. Guide dogs must have a collar, a muzzle and a special certificate.

How do I carry gas weapons?

Gas weapons and cartridges may be transported only if there is and presentation of a permit to store and carry weapons.
Thanks to mobile application S7 AirLines can be booked, bought a ticket and checked in directly from a mobile phone.